wic.support

Please, check your personal messages.

Good day. First of all Chipless Solutions keys and License.exe are used to make printer chipless and could not fix any other porblems. Futhermore I doubt that this problem is actually related to the firmware and can be fixed by firmware downgrade. If you want to perform firmware downgrade anyway you need to use WICReset application.

Good day. Before you can use recovery code to restore chipless functionality you need to reupload chipless firmware again. Chipless firmware has been erased after you uploaded official firmware version to the printer again and recovery code is just a string of data, it can not work by itself.

Good day. This error (10088) means that activation key you entered is not exist or incorrect. Please, recheck email and make sure that you enter key correctly.

read the first message in this topic.

PrintSBY, Try to start the printer then open ink cartridge cover and close it again.

Good day. I apologise, provided port number was incorrect, actual port is 20102, I tested it right now and was able to connect.

Enzo, I could not tell for sure, sometimes Epson blocks older firmware versions in the new parties on the loader level. Unfortunately in can not be tested beforehand. elpik, please, select `support > send error report` in the main menu of the WIC, this will send application logs on the sever and I will check them.

This issue almost always means that chipless firmware has not been properly loaded to the printer. Try to update firmware again and check all messages that you get during update process in the application then restart the printer and check firmware vesion in the WIC. Also, in very rare cases problem can be in the usb module/cord/port.

Good day. In the wic select `support > send error report` this function will send application log on the server and I will check it.

Solution: 1. Upload chipless firmware to your WF-C5790 printer from here - https://www.2manuals.com/product_info.php?cPath=107&products_id=1904 in Normal Regular Mode. It means You don't need to put printer in Program Update Mode before flashing firmware to printer. 2. When Firmware uploads completely - firmware version will be displayed on the LCD. Then press on CENTER of TOUCH SCREEN - printer will Turn Off. 3. Power ON the printer. Error 060008 will go.

Good day. Can you elaborate, what exactly is happening (please, provide as much details as possible)? Also, what is current version of the firmware (you can check it using report button in the WIC)?

Good day. Chipless firmware contains numerous changes in order to make chipless printing and activation prossible but other than that it will behave exactly as OEM firmware. License.exe will write information to the printer that boils down to flipping the switch to enable chipless option.

Additionaly, I tried to install clean windows 10 image on virtual machine then run wicreset.exe and I did not get any warnings neither for installer not for executable itself. In my opinion there are two possibilities, either file has been infected after you downloaded it or you are using some third party antivirus (one, that is not present on the virustotal) that replaces standard windows defender.

Good day. Unfortunately, we unable to provide new version right now due to heavy refactoring in progress, but it may be possible to install current version of the package. First you need to download and install this package https://packages.ubuntu.com/xenial/libpng12-0 manually. Then install wicreset from command line like this: sudo dpkg -i --ignore-depends=libpango1.0-0 wicreset-amd64.deb

In order to download startup specifications and execute waste counters reset, WIC application must connect to the remote servers. Several factors exist that may cause this connection to fail: 1. Remote server is not available. 2. Internet connection is missing or unstable. 3. Application is blocked individually via firewall/antivirus/etc. 4. One of the used ports or addresses is blocked for the entire system. Not much can be done for the first and second cases, but server downtime is very rare and brief. Next steps will help to resolve this problem in the third and fourth cases. 1. Checking port availability. 1.1. We will use standard telnet client for this operation because Windows components is rarely blocked by protection software. Telnet client is already activated for Windows XP, but you need to turn it on manually for Windows Vista and later versions. 1.2. In order to activate telnet client, go to the `main menu -> control panel -> programs and features -> turn windows features on or off` and make sure that `telnet client` box is checked, then press `OK`. 1.3. Open console window and type `telnet wasteinkcounter.com 23457` then press enter. 1.4. If you see black screen with cursor then telnet is successfully connected to the server, which means that port is available system wide and something is blocking WICReset specifically. 1.5. If you will see some errors in the console output (typically: `could not open connection to the host on port`), then this port is blocked for entire system or on the remote device. 2. If application blocked individually. 2.1. You need to add WICReset to the exception lists of each protection software or create individual rules if this option is available. Please, see documentation of the corresponding software to find out how to do this. 2.2. While it's not advisable, you may consider to briefly disable protection software until waste counters reset is finished. 3. If used ports blocked system wide. 3.1. If your PC is in the local network, make sure that connections to the 23457 port is allowed in the gateway server's firewall settings. 3.2. If you are using router with enabled firewall rules, make sure that connections to the wasteinkcounter.com:23457 is allowed for target PC (firewall settings usually available via router's web interface). 3.3. If VPN provider is used, make sure, that system routing table contains correct entries that include remote server address. 3.4. Make sure, that protection software doesn't have global rule that blocks connections to the used ports. Some protection software may have default rules that limit connections only to the most widely used port numbers (http, ftp, etc). 3.5. Some third party software (for example, some VPN software) may also provide additional firewall-like protection service. Make sure, that these applications either disabled during waste reset or WICReset is added to their exclusion list when possible. 4. List of used ports : 4.1. Application will connect to remote server on 178.63.104.69:23457 (TCP) for waste counters reset. 4.2. Application will use 80 (TCP/HTTP) port in order to download database and RSS feed during initialization. 4.3. Ports 3289 (UDP/ENPC), 161 (UDP/SNMP) and 515 (TCP/LPD) will be used to discover network printers and communicate with them.

Good day. I think instruction is not clear enough about this point, but you don't need to hold this buttons for the entire minute, only for 1 - 2 seconds and then release them before any message is appeared on the LCD. Also `IPL Update Mode` must be in the white colour. Please, PM me the key and I will restore it.