wic.support

Unfortunately, it is impossible to reset waste counters on ET-3750 by software, printer has a chip on the maintenance box.

are you using the latest version of the app? please, post a screenshot.

Good day. I send you contact information in the PM, can you contact me directly?

Does the printer works with current cartridges in the cases other than initial filling? I know that setup cartridges can only be used for first charge but I never encountered models where it was other way around.

Good day. Please, describe in more details, what message exactly did you get?

Unfortunately, the fact that this printer is working directly via LAN connection is the main problem, it does not use the same protocols as other epson devices with network capabilities and we do not have this printer at hand themselves, but we need it to try to add support. If you are not able to provide remote access then I could not do anything this time. As for the usb connection, I wasn't aware that printer was build this way, but I doubt that even if you managed to succesfully connect it via usb it will support all required service protocols in order to do the reset.

Good day. We can try with remote connection if you have time and willing to provide the printer, if you are interested, I will send contact details in the PM.

Good day. Unfortunately, I don't have required information to tell one way or another as it was not tested by us, but other than skipping ink level check, printer should behave exactly as one with the official firmware.

Activation software will only work under windows. You can use parallels software to create virtual machine if you don't have any PC available.

Good day. Please, describe your problem in more detail. How many printers do you have? Are they all use the same chipless firmware? Does the printer that didn't have this problem have a different version? Did you try to install the official firmware back and check if the problem is still there? Also, it seems that the embedded video is missing.

WF-100 has a chip on the maintenance box and cannot be reset by software.

Good day. Please, check private messages.

Good day. Can WICReset detect the printer when it is connected via usb? Is there are any device present in the device manager?

Please, disconnect USB cable, restart the printer, connect it to the PC again, start status monitor from the driver and wait, until it shows printer's status. After this, disable status monitor and check the report in WIC, if it will work, try to activate firmware again.

Good day. We can add support for this series using your printer and reset it in the process, if you are interested, I will send you contact information in the PM. As for the service mode, we do not have this model but presumably you need to press the area on the LCD where stop button is normally shown.

Try to print colour test pattern from WIC (in the main interface in testing group select colour test from the drop down list) and write the results.

Please, describe what exactly is happening, is there any errors shown?

Have you tried printer's serial number?

If I understand correctly, you mean link to the guide? If so, then it is not the part of the post, it's in the signature and not related to your issue.

Barring some unexpected anomalous behaviour, writing same version of the firmware will do nothing and nothing will be changed. If you have access to another R3000 then copying eeprom from that printer to yours may or may not help but even if it will help it will remove every printer specific option on the device.

When you finish firmware update what does it show on the final screen on the LCD? Can you post a photo? Also, what is the version of the official firmware that you tried?

Fixed, try again.

Printer status is .. disconnected to C.I.S.S , does this matter ?? or the firmware problem? Good day. Please, explain, what do you mean by that.

Install WICReset, enable advanced functions in the settings, read printer's eeprom and post it here.

Good day. According to our data you purchased adjustment program for SC-P5000, as you may know we did not write this application and received it "as is", so we can not fix any issues that virus detection software may have with it. That siad, before puttig this program on the site, we run it from the virtual environment with the monitoring software and did not detect any unexpected activity, there was no network traffic at all and the only files that was written to the disk are those that required for application to run. Of course, your caution is understandable, if you still have doubts you may want to run this program from virtual environment so any changes will be isolated from you real system.