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WIC Reset Program and Chipless Firmware

wic.support

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Everything posted by wic.support

  1. wic.support
    Activation software will only work under windows. You can use parallels software to create virtual machine if you don't have any PC available.
  2. wic.support
    Good day. Please, describe your problem in more detail. How many printers do you have? Are they all use the same chipless firmware? Does the printer that didn't have this problem have a different version? Did you try to install the official firmware back and check if the problem is still there? Also, it seems that the embedded video is missing.
  3. wic.support
    WF-100 has a chip on the maintenance box and cannot be reset by software.
  4. wic.support
    Good day. Please, check private messages.
  5. wic.support
    Good day. Can WICReset detect the printer when it is connected via usb? Is there are any device present in the device manager?
  6. wic.support
    Please, disconnect USB cable, restart the printer, connect it to the PC again, start status monitor from the driver and wait, until it shows printer's status. After this, disable status monitor and check the report in WIC, if it will work, try to activate firmware again.
  7. wic.support
    Good day. We can add support for this series using your printer and reset it in the process, if you are interested, I will send you contact information in the PM. As for the service mode, we do not have this model but presumably you need to press the area on the LCD where stop button is normally shown.
  8. wic.support
    Try to print colour test pattern from WIC (in the main interface in testing group select colour test from the drop down list) and write the results.
  9. wic.support
    Please, describe what exactly is happening, is there any errors shown?
  10. wic.support
    Have you tried printer's serial number?
  11. wic.support
    If I understand correctly, you mean link to the guide? If so, then it is not the part of the post, it's in the signature and not related to your issue.
  12. wic.support
    Barring some unexpected anomalous behaviour, writing same version of the firmware will do nothing and nothing will be changed. If you have access to another R3000 then copying eeprom from that printer to yours may or may not help but even if it will help it will remove every printer specific option on the device.
  13. wic.support
    When you finish firmware update what does it show on the final screen on the LCD? Can you post a photo? Also, what is the version of the official firmware that you tried?
  14. wic.support
    Fixed, try again.
  15. wic.support
    Printer status is .. disconnected to C.I.S.S , does this matter ?? or the firmware problem? Good day. Please, explain, what do you mean by that.
  16. wic.support
    Install WICReset, enable advanced functions in the settings, read printer's eeprom and post it here.
  17. wic.support
    Good day. According to our data you purchased adjustment program for SC-P5000, as you may know we did not write this application and received it "as is", so we can not fix any issues that virus detection software may have with it. That siad, before puttig this program on the site, we run it from the virtual environment with the monitoring software and did not detect any unexpected activity, there was no network traffic at all and the only files that was written to the disk are those that required for application to run. Of course, your caution is understandable, if you still have doubts you may want to run this program from virtual environment so any changes will be isolated from you real system.
  18. wic.support
    Good day. You need to install firmware in the normal mode. First, if the error on your screenshot is constantly present, install the latest version of the firmware from official site and check if it's resolved. Once you can work with the printer normally, use this guide to install the firmware: https://forum.2manuals.com/index.php?/topic/80765-faq-_-how-to-update-and-activate-chipless-firmware-complete-guide/ Among other things, you need to make sure that USB connection is enabled in the settings and that no third-party application or service is interferes with the process.
  19. wic.support
    Good day. Thanks for bringing attention to this issue, next release will contain armor profile, meanwhile I will update installation instructions with this information.
  20. wic.support
    Good day. Please, reinstall the driver and make sure that you are not using limited account. If this does not help, you can use WICReset to disable epson processes: You will need to download and install WICReset then start it as administrator and select in the main menu `Support` > `Disable processes`.
  21. wic.support
    You version of the firmware is already the same as the most earlier we have, updating will not change anything, are you sure that your cartridges are actually blocked by firmware update?
  22. wic.support
    Can you login under account that has administrator rights or create one if it is not available? This might be the actuall problem with low level access is not allowed for limited user account.
  23. wic.support
    You don't need to connect to the global internet to find the printer as long as VM and printer is in the same local network, your screenshot from WIC shows network connection via 192.168.1.128 IP, but not USB connection. Next thing to check is that generic windows driver called "USB printing support" is installed for the device in the device manager.
  24. wic.support
    On the last screenshot printer is available via Wi-Fi only which means that WIC does not see USB connection either, futhermore the ports tab in the printer's properties window will show the port even if the printer itself is offline. Please, show how printer's port is recognized in the windows device manager or in the usb view (microsoft tool for usb enumeration available online).
  25. wic.support
    1. Did you already updated the printer with chipless firmware? Did you use usb connection for this or Wi-Fi? 2. Please, run wicreset and microsoft's usbview inside the same virtual machine and confirm that printer is recognized by them.
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