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Paid for Reset Key but not received yet?

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I have paid but i have not received the key. please help

 

 

 

Order Number: 189943 Order Status: Payment Accepted
Order Date: Tuesday, May 26, 2020
Billed To: franklyn jose aponte
Products: 1
Order Cost: $35.00

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HOW CAN I SEND A ORDER NUMBER?  WHEN THERE IS NO ITEM PURCHASED IN MY ACCOUNT? BUT THE 9.9$ WAS DEBITED FROM MY BANK. WHAT A SCAM

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Hola,

Ayer pagué por PayPal por una clave de reinicio, ¡pero no recibí la clave!

¡También inicié sesión en mi cuenta de 2manuals y verifiqué el historial de pedidos y dice que no hay pedidos!

Mi correo electrónico de PayPal es mariago1332@gmail.com

Mi correo electrónico de inicio de sesión en 2manuals.com es xander6912@gmail.com

La fecha en que se realizó el pedido fue ayer junio. 03. 2020

El importe fue de € 11,30 EUR

Pagué a través de Pay-pal y el número de pedido es  18747939

Y el id de transacción PayPal es 97M291242K3478036 .

¿Puedes comprobarlo y me puedes enviar la llave por favor?

Gracias.

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I've paid by paypal but I did not received a key and noting appears in my "My Order History"

1. 2manuals.com: cesarvergarab@gmail.com
2. June, 4th 2020
3. $19.99
4. PayPal 
5. Order number 19598545

image.png.1363b590ca0898ef4520c6ffbd41f81a.png

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Hi,

I purchased the key on your site (www.2manuals.com) and i was redirected on https://payproglobal.com/ for the payment through Pay-pal.

The payment was sent to "PayPro Europe Ltd".

On my paypal account, the order number is 19749424  (the number 18925029 was a billing number).

noting appears in my "My Order History"  ??

I did not receive Reset Key

Yours sincerely
John

 

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Hello,

I didnt recieved the code.

email: tomasmorales020186@gmail.com

Payment day: 06 july 2020

ammount: u$d25 (XP211 chipless)

Payment Method : credit card

I didnt get an order number after the payment.

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Please send us payment copy. 
We'll check your payment and give you your ordered Key manualy. 

We have checked all orders and we have NO orders placed with your email address - tomasmorales020186@gmail.com
 If You made order with other email address - please give us that address and we'll find your order.


Be sure You have ordered Keys from our sites:
www.2manuals.com
www.wic.support
www.payproglobal.com


If You purchased Key at other site - please contact that site directly

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Hi,

Paypal tansaction number:  7ET36422LS910712K 

Pay pro global:

  • ID del pedido: 19804815
  • Fecha de la factura: 6-jul.-2020
  • Términos del pago: PayPal
  • Fecha de vencimiento: 6-jul.-2020
  • Método de envío: Electrónica
  • estado del pedido: Procesado

 

 

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We dont have such payment 
Are you sure You have made order from our site??
I think You can make PayPal dispute to get money back.
We dont have your Order. We dont have your money. Sorry.

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Hi, I made the order from the site www.2manuals.com.

I checked visahome and the payment is pending for approval. That must be it. When is approved I will contact you again.

Thank you.

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Hello again,

                Checked in Paypro Global and payment is processed. I made the purchase from www.2manuals.com web page. Also asked to customer support in paypro global and they told me that the payment was effective and sent a request notification to you. I noticed that the shop in paypro global is Abe Apps Pte. Ltd., hope that information will help you to find the payment and send me the Key.

Best.

 

Tomás.

 

pago 1.PNG

pago 2.PNG

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I pay through your webpage!!!. Add the key to the cart and the checkout!  How is that possible???

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I made all the purchase process again from a different computer, attached the pics. Please make something about this because is making people pay for a different product.

What can you make to solve my situation??

https://ibb.co/f4TPxmm

https://ibb.co/Pw6gGQz   Select Pay for activation Key

https://ibb.co/xFNWsH0   Select XP-211

https://ibb.co/4Wcmx5L  Paypro Global payment page

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