quirino77 0 Report post Posted November 5, 2018 I bought the chipless firmware. The black ink runs outs, i changed the cartridge with another one that have ink but the printer no not print black. It does all the job but no print at all. The paper gets out blank. I'm not sure if the printer is charging the ink. After i changed the cartrigde, the printer say there is no ink. So i have to turn it off and on again. Then, it says there is ink but do not print. Am i doing something wrong? What can i do? Share this post Link to post Share on other sites
quirino77 0 Report post Posted November 7, 2018 I got a solution. After waiting for the online support more than 1 hour while it say time in line is about 5 minutes and the next day waiting for more than 4 hours (with a 5 minutes line), and didn't get a answer for my support message and nothing here on the forum, i had to fix it myself. Share this post Link to post Share on other sites
John_Admin 388 Report post Posted November 8, 2018 You have hardware problem. Clean printhead first Share this post Link to post Share on other sites