Rntahina 0 Report post Posted October 18, 2019 Dear, I need as urgent ur help, after making chipless my printer epson wf-2860 and activate it with the key that i bought from u D9Q9X-T3JFM-B7FG2-XFKDM-BVWHC The printer can not clean the head, when we use the cleanning head with the printer or with the software, it do nothing and the printing still very bad, Waiting ur response, Share this post Link to post Share on other sites
wic.support 30 Report post Posted October 18, 2019 Good day. Please, try to execute cleaning from WICReset, also in the WIC press report button and post screenshot with data here. Share this post Link to post Share on other sites
Rntahina 0 Report post Posted October 20, 2019 Dear, thank u for response, the clean with wic is ok, but black color never come, it write bad same as yellow, cyan and magenta on black nozzle Share this post Link to post Share on other sites
wic.support 30 Report post Posted October 20, 2019 Good day. Unfortunately, I do not have exact solution, you may want to clean printer head and change inks, also if you are using CISS, make sure that it is installed according to the instruction. Share this post Link to post Share on other sites
Rntahina 0 Report post Posted October 21, 2019 Hi dear, the ciss is mounted correctly, i already get off the head and clean with ink cleaner and it's very ok, and but the black color never come, i think the problem is from firmware, the command for black color not correct, already change ink this photo is the test nozzle waiting ur response Share this post Link to post Share on other sites
wic.support 30 Report post Posted October 21, 2019 Good day. As far as I know there are no chance that firmware can actually affect the printer in that way, if you saved recovery key you can test it yourself by reverting firmware to the original version and then restoring chipless after testing. Share this post Link to post Share on other sites
Rntahina 0 Report post Posted October 21, 2019 Dear, ok, thank u so much, i will try to restore, i have the recovery key Share this post Link to post Share on other sites