brent 0 Report post Posted February 7, 2020 Dear Support - I have no issues changing the firmware (firmware version: CL21l2) BUT when I run License program I get a blank in the printer selection - I have tried different versions as well and three different Windows 10 computers. Same results Please see if you can help Share this post Link to post Share on other sites
John_Admin 388 Report post Posted February 7, 2020 Try to replace USBcable Please give us screenshots How many printers are installed in your PC? Share this post Link to post Share on other sites
brent 0 Report post Posted February 7, 2020 Justthe one through the USB printer cable BUT I do have a laser Network printer Share this post Link to post Share on other sites
brent 0 Report post Posted February 7, 2020 I can see my printer Via USB in Program Update Mode Share this post Link to post Share on other sites
John_Admin 388 Report post Posted February 7, 2020 try to connect ti other USB port then restart the printer reboot pc disable all usb processes is your epson scan utility in use? shut down it also Share this post Link to post Share on other sites
brent 0 Report post Posted February 7, 2020 have tried different cables Share this post Link to post Share on other sites
wic.support 30 Report post Posted February 7, 2020 Also make sure that USB connection is not disabled on the printer in the settings: 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. 4. Select Printer Settings. 5. Scroll down and select PC Connection via USB. 6. Select Enable. Share this post Link to post Share on other sites
brent 0 Report post Posted February 7, 2020 LOL that was it so simple thanks Ii will purchase the licence and let you know how I go thanks again Share this post Link to post Share on other sites
brent 0 Report post Posted February 7, 2020 Is this the one I purchase? FIRMWARE KEY for the WIC Reset Uility1 KEY - 19.99$ Share this post Link to post Share on other sites
John_Admin 388 Report post Posted February 7, 2020 No. You dont need Firmware Key. You need Activation Key!! Please follow Step by Step Guide - https://www.2manuals.com/product_info.php?cPath=107&products_id=1837 You will find answers on all questions Share this post Link to post Share on other sites