herson 0 Report post Posted June 30, 2020 Hi john i update firmware c5290 in firmware mode update printer wont automatically restart just stuck and i try again in normal mode complete 100% but in the end show failed update, here is the firmware costumer service gave me : FWG241TL_ZZ9Z. Also i tried to run no ink updater said key not register. What i saw from no ink picture key should 12 digit but why costumer service gave 20digits key , im so confused no with the system you guys offer. Please give me solution. Share this post Link to post Share on other sites
wic.support 30 Report post Posted July 1, 2020 Most likely you are trying to use old version of the firmware with the key for license.exe, please, read this: https://forum.2manuals.com/index.php?/topic/80765-how-to-update-and-activate-chipless-firmware-complete-guide/ Share this post Link to post Share on other sites
