Epson XP-15000 Error# 031001/ 031002
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I'm trying to make sure my printer will work with this before I buy an activation key.

I installed most recent chipless firmware (XP15000_FWG150TL_NW20I7_NW99Z9) and it succeeds.

I can verify the firmware version NW2017 from the printer menu, and from the WIC Reset Utility.

I only have the stock ink cartridges, so that is what I am testing prints with.

With firmware NW2017 active, and stock print cartridges installed, I attempt a print.

The very first attempt on a fresh firmware install results in about 2-3 inches of the photo (on a 13x19 sheet).

All sub-sequent attempts result in either:

     -The paper being pulled through and the printhead running back and forth 5-10 times, but no ink being deposited, and the paper being rejected to the outfeed (blank), with Error# 031002 being  displayed.

or

     -No printer movement, and Error# 031002 being displayed, "Turn on the printer again. See your documentation for more details."

(I could've sworn that I was getting Error# 031001 at times as well.)

If I re-install the latest factory firmware (as of 12-18-2020) I am able to print flawlessly, over and over.

Is this issue caused by my use of factory inks? (I assume no?)

Is it because I have not applied an activation code? I don't want to spend $50+ on a code that will not do anything.

Is this an issue that has been seen before? I read through a different thread about Error# 031002, but there was not a great deal of help there:

     https://forum.2manuals.com/index.php?/topic/80865-xp-15000-error-031002/

I'm happy to spend the money on the activation if I know it will work, or if I can get my money back in the case of it not working.

 

Thank you for any help!

Firmware Per Printer.png

WIC Reset Utility Firmware.png

Partial Print.png

Error# 031002.png

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