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WIC Reset Program and Chipless Firmware
BradC

Epson 3720 with chipless firmware has print issue after waste pad counter reset using wic reset

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I have a customer who has purchased over 5 of these printers with the Chipless Solutions already installed by me. He reached out to me today and told me that after he has reset the waste counter on every one of these using the Wic reset, it starts having a consistent print issue at the bottom of every single page he prints with four out of the five he's purchased. He only has one that hasn't needed to be reset yet and it isn't having the issue but he has assured me as soon as he resets it, it will also do the glitch at the bottom of the page. Do you know what this could be caused by and how to fix? Any help is appreciated.

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Good day. Unfortunately, I don't see how this can be possible, there are must be some other factor at play. If you still have recovery codes for his printers you may advice him to restore official firmware and see if problem persists.

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