AWC 0 Report post Posted February 5, 2023 I have a ET-2400 and a ET-2650 - the 2400 is new but I put sublimation ink in it and now the "Waste count" error is occurring. When I "reset waste counters" for the established ET-2650 in the WIC reset utility it prompts a key request as it should. However, when I click "reset waste counters" for the ET-2400 (network and usb) the error "could not execute query on the server side. Please, wait a while and try later." appears in the bottom script section and there is NOT a pop up for the Key. Please help!! I've been trying for 2 days to get this count reset on this brand new printer. Thank you! Screenshot attached Share this post Link to post Share on other sites
wic.support 30 Report post Posted February 6, 2023 Fixed, try again. Share this post Link to post Share on other sites