Lost 2 keys - No support from supplier

[Jeff Garcia 0]

Hello, team,

On May 5th, 2025, I purchased 5 keys for the WF-C5890 through order number 35979151.

On July, 21th, 2025 , I tried to use two of these keys, but received the error message shown in the attatchment file. The printer wasn´t activated.

On July, 23th, 2025, another customer contacted me for a chipless procedure, but when I attempted to use these same two keys again,  but I received error 10092, which refers to a key that has already been used.

The keys I’m referring are these two bellow:
xxxxx-xxxxx-MHPFF-67QGY-HCQRF
xxxxx-xxxxx-7VDCP-K23X9-MGYYM

Could you please check this?

If you check your servers, you will probably see that both the keys were used on the same device.

This fact, along with the error message displayed, clearly shows that I was having trouble using them.

Thank you in advance.

Best regards,
Jefferson

[Jeff Garcia 0]

Hi, I need support!!

I don´t want to do that, but If you don´t give a solution for this case, I will cancel this purchase directly in my credit card.

That´s not the first time wich I have problem with your keys.

I will not lost these two keys because a problem in YOUR system.

[John_Admin 393]

We already answered on live chat.

Please let us know if you still have any questions. 

[Jeff Garcia 0]

Yes, I have.... 

Got you understand that this happened due a problem in YOUR program?

If you verify in your servers, you can see that 2 keys were used in the same printer.

Why should I do it?

This is the evidence that I was having problems when I was trying to use that keys.

Please, I need your help. Or you cancel the activation of these 2 keys, or, send me two other.

 

[Jeff Garcia 0]

The program returned the error message as I attached below (translated): The activation code recording has been failed.

This made me try to use another key, but the error ocurred again.

Then, next day, when I tried to use them in another printer, received the 10092 error.

[Jeff Garcia 0]

I give you more 2 days to solve my problem.

Otherwise, I will cancell the purchase directly in my credit card.

[John_Admin 393]

@Jeff Garcia  What is the firmware version on your printer?

[Jeff Garcia 0]

DB05.

This version is able to receive the chipless.

[John_Admin 393]

Please contact our live support again - https://www.2manuals.com/online/chat.php?v=2

Provide a link to this topic in your request.

[Jeff Garcia 0]

Hello... I did contact with Lisa, from live support, but she don´t gave me a solution.

[Alex13 0]

She replied to you, check your email.