Mine was still under warranty and i just received a new one today. I'm supposed to send the old one back so I'm assuming I'll be billed full retail priced when they see it's hacked firmware. 2manuals is offering less than zero support other than "make sure you are using the right firmware" despite the fact that this has nothing to do with my issue. Their radio silence is extremely distressing seeing as between two $50 keys I've managed exactly one single canvas print, and now I need to purchase a third key to try again. A fool and his money soon parted and all that. Maybe they are too busy updating their website to remove the outdated non functional firmware that keeps confusing everyone so much that their default response to every problem is "make sure you're using NWOK7K firmware".