You state this model is supported but I keep getting an error so my problem is not resolved.
The program can only function properly using a USB connection. If you do not see your printer in the detected devices list try the following:
1. Check USB connection and cancel all printer jobs, turn printer OFF then ON again.
2. Refresh detected devices list.
Reset started. Do not turn off the printer.
IEEE 1284 protocol :: response received from printer not matched to an outstanding command.
IEEE 1284 protocol :: could not grant credit to the printer channel.
Could not write value to printer eeprom.
Device communication error. Please restart the device and try the requested operation again. If the problem persists, follow these steps: close all other applications that may communicate with the printer, cancel all current print jobs and replace the usb printer cable. If none of these actions led to the desired result, please, report us as much information about the problem as possible.