Hi John. as i stated it was clearly a mistake. i dont need or want a maintenance manual for $10.....Its absolutely useless to me as Ive had my printer now for 4-5 years, if i could throw it through this computer screen it would sail right past your head and hit the wall behind you. youre ordering process was not clear.....so im asking you to do the right thing and send me the proper WIC reset utility. this will be my last contact regarding this...but every one reading this will judge your business by your response.