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Stefano

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About Stefano

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  1. I understand very well that my unfortunate situation was not caused by your responsibilities. I want to clarify that mine is absolutely not an attempt to use the key on another printer, but it was simply to have the opportunity to use what I purchased! Consider the timing communicated to you, I could not take advantage of the chipless functionality ... I was hoping for a better understanding of my case ...
  2. Really bad and unprofessional answer. Me and nobody else will be able to use the purchased key because the printer has been scrapped! So I paid for nothing! And then foreigners criticize the honesty of Italian people...
  3. I had bought the WF-2865 printer on December 5, 2019. Then, on January 3, 2020 I purchased the Chipless license key. Unfortunately on 10 January 2020 my printer stopped working (it did not turn on anymore), so it was replaced by the dealer with the same product (see receipt). The old broken printer has been collected and scrapped by the dealer. I therefore do not claim to use the activation code (not yet expired) for one another product, but only to be able to use it on my only printer WF-2865. Otherwise I would have thrown the € 35 spent for nothing! I therefore ask for your support, Thank you !
  4. I would like to use only one buyed code for the only one my printer. The old one will not never use because scrapped by the dealer! I pay for 1 code / 1 device and I want to use it, or please send a full refund. Thanks
  5. Please send me a solution in order to use my buyed key for the my printer. Thanks
  6. Ok, I understand, but if the printer has been replaced, therefore no longer usable, I believe that I have the right to use my (unexpired) key on the new printer! Otherwise I would have paid a license for nothing!
  7. Hi John, due to replacement of the printer directly from the seller, because it no longer switch on after a few days, I tried to activate the new one, after update CS FW, but I receive the message communication failed !!! My personal license KEY should still be active: "Please use Your Activation Key: Dxxx-7GYYR-GCxxx-K6TDC-xxC6G - use before February 10" Please help to find a solution, thanks.
  8. Ok ????????, perfect! What about to disabile message about FW update from the printer?
  9. OK, it works. How to disable printer (connectet by wi-fi to internet) automatic update ? Thanks
  10. I've already done, but it is no possible tu upload firmware in regular mode (declassed): Thanks
  11. I bought only yesterday the key and now It is the same for me. After FW automatic update, chipless function doesn't works! Please help to find a solution, thanks.
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