m82492
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Posts posted by m82492
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I believe the order number is - 23998032
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Following up on my last message. Can I get refunded for the code since the code doesn't work for my printer?
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Hello and thank you for the quick information. Is it possible to get refunded for the key that is basically useless? I looked at the compatible model list and the 1430 is on there with no mention that it only works with units with the AO firmware - https://www.wic.support/supported-printers-models-list/ . That may be good to add there. I would have caught that before hand.
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I saw from reading other posts that you ask for a error report to be sent from the software. I just sent that report in case you need it.
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Hello
I am trying to downgrade my 1430's firmware. I read all instructions and watched the how to video. I bought a key and went through the process. It said that the firmware was sent to the printer and to wait for it to process. I waited about 20 minutes because there was no obvious sign that the process was done. I then rebooted the printer and it now still shows the current firmware. Nothing was changed. What am I supposed to do now to fix this and what did I do wrong? The firmware I selected was correct for the Artisan 1430 and it ended in 2012.
Firmware wasn't downgraded
in Firmware Downgrade by WIC utility
Posted · Report reply
Top notch customer service right there. Thank you. I can understand you can't refund for these keys most of the time but I appreciate you taking the time to realize it just didn't work for my model with the report I was able to send from within the software. I'll be back for a waste tank reset key!