7ven

Thanks for the support. After removing the printer and using clean drivers for windows 11 I was able to run the activate and the printer is now accepting the previous blocked cartridges.

I did go through the steps to update the firmware to FA24I5. That worked fine. Then I ordered a key to activate. The license.exe tool was downloaded and extracted. When I start license.exe the printer is showing on USB001. So far so good. Then activate online. No luck the application just hangs. (Feb 2024 version). I tried multiple computers and cables after reading some posts. No luck there. I tried windows 11, windows 10. I'm using the USB B port on the side under the lan, the printer seems to show ok but then the application freezes. I did try the telnet on 211.159.168.205 20102 and that seems to work