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Showing results for tags '031002'.
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Hey, I'm looking for some help. I followed the chipsless solutions/ink chip directions and I should be good to go but printer is printing blanks and now getting error 031002. I've tried the printer maintenance print head cleaning twice and nothing. Also did the print head nozzle check and nothing. Tried unplugging for 10min and nothing. I have high quality inks so that's not the issue. What is the solution? I've seen many people with similar issues and no solutions.
I'm trying to make sure my printer will work with this before I buy an activation key. I installed most recent chipless firmware (XP15000_FWG150TL_NW20I7_NW99Z9) and it succeeds. I can verify the firmware version NW2017 from the printer menu, and from the WIC Reset Utility. I only have the stock ink cartridges, so that is what I am testing prints with. With firmware NW2017 active, and stock print cartridges installed, I attempt a print. The very first attempt on a fresh firmware install results in about 2-3 inches of the photo (on a 13x19 sheet). All sub-sequent attempts result in either: -The paper being pulled through and the printhead running back and forth 5-10 times, but no ink being deposited, and the paper being rejected to the outfeed (blank), with Error# 031002 being displayed. or -No printer movement, and Error# 031002 being displayed, "Turn on the printer again. See your documentation for more details." (I could've sworn that I was getting Error# 031001 at times as well.) If I re-install the latest factory firmware (as of 12-18-2020) I am able to print flawlessly, over and over. Is this issue caused by my use of factory inks? (I assume no?) Is it because I have not applied an activation code? I don't want to spend $50+ on a code that will not do anything. Is this an issue that has been seen before? I read through a different thread about Error# 031002, but there was not a great deal of help there: https://forum.2manuals.com/index.php?/topic/80865-xp-15000-error-031002/ I'm happy to spend the money on the activation if I know it will work, or if I can get my money back in the case of it not working. Thank you for any help!