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Richard Needleman

Activation Key field missing in confirmation email

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The confirmation eemail for my purchase (183115) of an Epson p800 chiplesssolution software 'downgrade' was blank in the Acftivation Key field. . In addition the link for downloading does not work in Edge, Firefox, or Safari..

Two questions:

1. Could you send me the Activation Key again?

2. During installation there seems to be contradictory information. The written instructions say to shut the printer down after the screen gives an indication that the software has been changed; the software installation program says that an automatic shutdown is confirmation that the Epson p800 has accepted the change.  In my case, the screen listed several new lines in white with no error messages.

a. Can I assume that the p800 has accepted the new programing?

b. The printer was turned on and shut down several times after the program was run.  When I get the activation code I assume that I must push the appropriate buttons again to get into programing mode and then run license.exe.  Is this correct?

I apologize for subjecting forum users to my specific problems but perhaps something in the reply will be useful to others.

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1. Activatipn Key has been sent to your PM - please check.

2. are Update is complete confirm that new Firmware Version is displayed on the LCD.
Press on the POWER button – printer will turn OFF.

3. If You see - Update Finished - that means - yes ok

4.  Turn ON the printer and Run License.exe utility - enter key

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