herson

Hi john i update c5290 in firmware update mode and complete 100% but printer wont restart just stuck, in normal mode complete 100% but it show update failed , here is the firmware version costumer support gave me : FWG241TL_ZZ99Z9 Also try to run no ink updater said key not register , costumer service gave 20digits ink key but i saw from no ink manual it should 12digits, which one is correct , now im confused with the system you guys offered, please give me solution.

Hi john i update firmware c5290 in firmware mode update printer wont automatically restart just stuck and i try again in normal mode complete 100% but in the end show failed update, here is the firmware costumer service gave me : FWG241TL_ZZ9Z. Also i tried to run no ink updater said key not register. What i saw from no ink picture key should 12 digit but why costumer service gave 20digits key , im so confused no with the system you guys offer. Please give me solution.