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Epson Large Format Service Call Errors

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9880.jpg

 

Epson continue to improve their printers and with every generation both quality, speed & reliability go from strength to strength but occasionally things do go wrong. When they do, the control panel will indicate the problem with a series of codes. Not all codes are trouble, some are merely service requests which will crop up depending on the printer usage. Unfortunately it isn't an exact science as some error codes may actually mean something else related further down the mechanical line. The following codes relate to the Stylus Pro series which can all be fixed.

 

0002 Carriage motor / ink tube EOL

0004 Nozzle check error

0008 RTC error

0020 Print head EOL

0040 Cleaning unit EOL

0080 RTC date not set

0100 RTC battery low

0400 Pressure pump assembly EOL

00000088 RTC defective

00000100 Waste ink pad service life

00000101 CR motor / ink tubes EOL

00000103 RTC date invalid

00000105 Print head EOL

00000106 Cleaning unit EOL

00010000 PF encoder check

00010001 PF motor out of step

00010002 Over current on PF motor

00010003 PF motor out of position time out

00010004 CR encoder check

00010005 CR motor out of step

00010007 CR motor out of position time out

00010008 Servo interrupt watchdog time out

0001000A Carriage home position detection

0001000C PG home detection

00010014 Pressurising failure

0001001B Head driver TG temperature

0001001D CR servo parameter

0001001E PF servo parameter

00010020 CSIC read / write

00010023 RTC analysing

00010025 CSIC ROM communication error

00010026 RTC communication

00010027 Pressure pump micro air leak

00010028 Print head

0001002A CR ASIC ECU

0001002D Cleaning unit EOL

00010035 Pump phase detection

00010036 Type-B board installation

00010037 Head thermistor

00010038 Transistor thermistor

0001003E Pressure sensor failure

0001003F Pressure motor EOL

00010040 Printing position

00020000 NVRAM

00020002 SDRAM

00020003 Boot program sum

0002000A Program load

0002000B Internal memory insufficient

0DXXXXXX Debugging

0EXXXXXX RTC timer time lag

100000E0 CPU address (Loading misalignment)

10000100 CPU address (Storing misalignment)

10000180 CPU reserved command code exception

100001A0 CPU slot undefined command exception

100001C0 AC power shut off

100005C0 CPU DMA address

10000XXX CPU

 

Maintenance Tank Error

Whenever a head clean, ink charge or borderless over spray occurs the ink has to go somewhere. Unfortunately it doesn't just disappear so any ink that doesn't make it on to paper makes it's way to specially designed porous pads which act like a sponge to lock in excess ink. Over time theses get full and when they do a message similar to the image on the right appears. If you are looking to purchase a replacement maintenance tank why not visit our main e-commerce site where you can order consumables direct to your door. Most of the 17"+ Stylus Pro printers use the C12C890191 maintenance tank, where as the 3800, & the 3880 use the C13T582000 maintenance cartridge, but the recently introduced 7700 & 9700 had to be different so they use the C12C890501 maintenance tank.

waste_tank.jpg maintenance_tank.jpg

 

Maintenance Tank

Unlike the domestic inkjet printers, the Pro series is designed specifically for the high end market. With down time costing thousands of pounds a simple problem like saturated porous pads must be dealt with promptly. Replacing these in a smaller Stylus printer is no simple job; the printer needs to be completely dismantled to gain access to the pads which are normally in the bottom of the chassis. This is not the case with the newer larger printers as the porous pads are located on the sides of the printer with anywhere between one to even three on the Stylus Pro 11880 64" wide beast. Simply pull out the container and replace it with a fresh new one.

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0040 Cleaning unit EOL

Just like any other mechanical equipment, a printer requires attention to keep it running smoothly. So, just like when the check engine light illuminates on your cars dashboard so does your printer, but instead of a spanner the error 0040 will appear on your control panel LCD which is informing you that a maintenance procedure is due to be performed. This will normally involve replacing the parts which keep the print head clean, hence the error "cleaning unit END OF LIFE". This procedure can be undertaken here at Large Format Repairs for the Epson Stylus Pro 3800 right upto the beast that is the Stylus Pro 11880.

 

Solution 1:

Enter Maintenance Mode 2:

- Switching power ON while pushing the [Paper Source (

- It is shifted to setting item select menu by pushing [Menu / Cleaning] button. "Setting menu" is displayed in the upper line, and "Setting item" is displayed in the lower line.

 

or

 

Solution 2:

Enter Maintenance Mode 3:

- Switching power ON while pushing the [Pause], [?†“] and [?†’] buttons.

- select Clear Counters and select the counters you need to clear it.

 

0040_error_1.jpg 0040_error_2.jpg 0040_error_3.jpg

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0002 Carriage motor / ink tube EOL

 

Just like any other mechanical equipment, a printer requires attention to keep it running smoothly. So, just like when the spanner light illuminates on your cars dashboard so does your printer, but instead of a spanner the error 0002 will appear on your control panel LCD which is informing you that a maintenance procedure is due to be performed. This will normally involve replacing the parts which keep the carriage moving and the ink flowing to the print head. This procedure can be undertaken here at Large Format Repairs for the Epson Stylus Pro 3800 right upto the beast that is the Stylus Pro 11880.

0002_error.jpg

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0020 Print head EOL

 

Just like any other mechanical equipment, a printer requires attention to keep it running smoothly. So, just like when the spanner light illuminates on your cars dashboard so does your printer, but instead of a spanner the error 0020 will appear on your control panel LCD which is informing you that a maintenance procedure is due to be performed. This will involve replacing the print head as the recommended interval has passed. This procedure can be undertaken here at Large Format Repairs for the Epson Stylus Pro 3800 right upto the beast that is the Stylus Pro 11880.

0020_error.jpg

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RTC battery low - Real Time Clock

 

Just like any other mechanical equipment, a printer requires attention to keep it running smoothly. So, just like when the check engine light illuminates on your cars dashboard so does your printer, but instead of a spanner the error 0100 will appear on your control panel LCD which is informing you that a maintenance procedure is due to be performed. This will normally involve replacing the parts which keep the print head clean, hence the error "cleaning unit END OF LIFE" and the waste pads. This procedure can be undertaken here at Large Format Repairs for the Epson Stylus Pro 3800 right upto the beast that is the Stylus Pro 11880.

 

Solution - change the battery.

0100_error.jpg

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0400 Pressure pump assembly EOL

 

Just like any other mechanical equipment, a printer requires attention to keep it running smoothly. So, just like when the spanner light illuminates on your cars dashboard so does your printer, but instead of a spanner the error 0400 will appear on your control panel LCD which is informing you that a maintenance procedure is due to be performed. This will normally involve replacing the parts which keep the ink flowing from the cartridge to the print head. This procedure can be undertaken here at Large Format Repairs for the Epson Stylus Pro 3800 right upto the beast that is the Stylus Pro 11880.

0400_error.jpg

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00000101 Carriage motor / ink tube EOL

 

Just like any other mechanical equipment, a printer requires attention to keep it running smoothly. So, just like when the spanner light illuminates on your cars dashboard so does your printer, but instead of a spanner the error 00000101 will appear on your control panel LCD which is informing you that a maintenance procedure is due to be performed. This will normally involve replacing the parts which keep the carriage moving and the ink flowing to the print head. This procedure can be undertaken here at Large Format Repairs for the Epson Stylus Pro 3800 right upto the beast that is the Stylus Pro 11880.

000001_error.jpg

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00000105 Print head EOL

 

Just like any other mechanical equipment, a printer requires attention to keep it running smoothly. So, just like when the spanner light illuminates on your cars dashboard so does your printer, but instead of a spanner the error 00000105 will appear on your control panel LCD which is informing you that a maintenance procedure is due to be performed. This will involve replacing the print head as the recommended interval has passed. This procedure can be undertaken here at Large Format Repairs for the Epson Stylus Pro 3800 right upto the beast that is the Stylus Pro 11880.

00000105_error.jpg

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00010014 Pressuring failure

 

Just like any other mechanical equipment, a printer requires attention to keep it running smoothly. So, just like when the spanner light illuminates on your cars dashboard so does your printer, but instead of a spanner the error 00010014 will appear on your control panel LCD which is informing you that there is a problem with the supply of ink to the print head. This can be caused by a faulty ink cartridge which has a damaged membrane causing a lack of pressure thus preventing the initialisation of the printer. This problem can be undertaken here at Large Format Repairs for the Epson Stylus Pro 3800 right upto the beast that is the Stylus Pro 11880.

00010014_error.jpg

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0001001B Head driver (TG) temperature error

 

Just like any other mechanical equipment, a printer requires attention to keep it running smoothly. So, just like when the spanner light illuminates on your cars dashboard so does your printer, but instead of a spanner the error 0001001B will appear on your control panel LCD which is informing you that there is a problem with the print head. This can be caused by a faulty print head causing an electrical short damaging both the print head itself and the mainboard. This problem can be undertaken here at Large Format Repairs for the Epson Stylus Pro 3800 right upto the beast that is the Stylus Pro 11880.

0001001B_error.jpg

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00010020 CSIC read / write

 

Just like any other mechanical equipment, a printer requires attention to keep it running smoothly. So, just like when the spanner light illuminates on your cars dashboard so does your printer, but instead of a spanner the error 00010020 will appear on your control panel LCD which is informing you that there is a problem communicating with an ink cartridge. This can be caused by a faulty ink cartridge chip or bent pins. This problem can be undertaken here at Large Format Repairs for the Epson Stylus Pro 3800 right upto the beast that is the Stylus Pro 11880.

00010020_error.jpg

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0001002D Cleaning unit EOL

 

Just like any other mechanical equipment, a printer requires attention to keep it running smoothly. So, just like when the check engine light illuminates on your cars dashboard so does your printer, but instead of a spanner the error 0001002D will appear on your control panel LCD which is informing you that a maintenance procedure is due to be performed. This will normally involve replacing the parts which keep the print head clean, hence the error "cleaning unit END OF LIFE" and the waste pads. This procedure can be undertaken here at Large Format Repairs for the Epson Stylus Pro 3800 right upto the beast that is the Stylus Pro 11880.

0001002d_error.jpg

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0001003F Pressure pump assembly EOL

 

Just like any other mechanical equipment, a printer requires attention to keep it running smoothly. So, just like when the spanner light illuminates on your cars dashboard so does your printer, but instead of a spanner the error 0001003F will appear on your control panel LCD which is informing you that a maintenance procedure is due to be performed. This will normally involve replacing the parts which keep the ink flowing from the cartridge to the print head. This procedure can be undertaken here at Large Format Repairs for the Epson Stylus Pro 3800 right upto the beast that is the Stylus Pro 11880.

0001003F_error.jpg

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00010040 Printing position error

 

Just like any other mechanical equipment, a printer requires attention to keep it running smoothly. So, just like when the spanner light illuminates on your cars dashboard so does your printer, but instead of a spanner the error 00010040 will appear on your control panel LCD which is informing you that there is a problem with the carriage mechanism. This can be caused by a faulty encoder strip which is required for accurate head positioning thus preventing the initialisation of the printer. This problem can be undertaken here at Large Format Repairs for the Epson Stylus Pro 3800 right upto the beast that is the Stylus Pro 11880.

 

Solution: clean encoder strip or change it by new one.

00010040_error.jpg

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