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Epson c5290 update failed , key not register

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Hi john i update firmware c5290 in firmware mode update printer wont automatically restart just stuck and i try again in normal mode complete 100% but in the end show failed update, here is the firmware costumer service gave me : FWG241TL_ZZ9Z.

Also i tried to run no ink updater said key not register. 

What i saw from no ink picture key should 12 digit but why costumer service gave 20digits key , im so confused no with the system you guys offer.

Please give me solution.

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