wic.support

Good day. Please, try to open and close ink cover when printer shows unrecognized error first time.

Please, check your personal messages.

Good day. First of all Chipless Solutions keys and License.exe are used to make printer chipless and could not fix any other porblems. Futhermore I doubt that this problem is actually related to the firmware and can be fixed by firmware downgrade. If you want to perform firmware downgrade anyway you need to use WICReset application.

Good day. 1. What is the model of your printer? 2. Did you try to perform this in the service mode or normal mode, if it`s the service mode what LED indication/LCD messages did you seen at the beginning? 3. On the PC where you tried to perform firmware update select in the main menu `support >> send error report` this option will send application logs to the server and I will check them.

Good day. Before you can use recovery code to restore chipless functionality you need to reupload chipless firmware again. Chipless firmware has been erased after you uploaded official firmware version to the printer again and recovery code is just a string of data, it can not work by itself.

Good day. This error (10088) means that activation key you entered is not exist or incorrect. Please, recheck email and make sure that you enter key correctly.

read the first message in this topic.

PrintSBY, Try to start the printer then open ink cartridge cover and close it again.

Good day. I apologise, provided port number was incorrect, actual port is 20102, I tested it right now and was able to connect.

Enzo, I could not tell for sure, sometimes Epson blocks older firmware versions in the new parties on the loader level. Unfortunately in can not be tested beforehand. elpik, please, select `support > send error report` in the main menu of the WIC, this will send application logs on the sever and I will check them.

claws_lon, error 10060 means that application could not connect to the server. Server itself is working now so it`s more likely that it`s blocked on your side. Please, install telnet (standard windows utility) and try this command from console (telnet 211.159.168.205:63429) and also read this topic: https://www.2manuals.com/forum/index.php?/topic/80352-fixing-communication-error-with-the-server/ this one for WIC but the problem is similiar.

Good day. Please, describe what exactly did you do with as much details as possible (including what options did you choose if applicable).

JoeChan, check current firmware version via WICReset (report button) or in the printer settings. If it starts with the OR then firmware should be compatible.

This issue almost always means that chipless firmware has not been properly loaded to the printer. Try to update firmware again and check all messages that you get during update process in the application then restart the printer and check firmware vesion in the WIC. Also, in very rare cases problem can be in the usb module/cord/port.