wic.support

Please, describe what exactly is happening, is there any errors shown?

Have you tried printer's serial number?

If I understand correctly, you mean link to the guide? If so, then it is not the part of the post, it's in the signature and not related to your issue.

Barring some unexpected anomalous behaviour, writing same version of the firmware will do nothing and nothing will be changed. If you have access to another R3000 then copying eeprom from that printer to yours may or may not help but even if it will help it will remove every printer specific option on the device.

When you finish firmware update what does it show on the final screen on the LCD? Can you post a photo? Also, what is the version of the official firmware that you tried?

Fixed, try again.

Printer status is .. disconnected to C.I.S.S , does this matter ?? or the firmware problem? Good day. Please, explain, what do you mean by that.

Install WICReset, enable advanced functions in the settings, read printer's eeprom and post it here.

Good day. According to our data you purchased adjustment program for SC-P5000, as you may know we did not write this application and received it "as is", so we can not fix any issues that virus detection software may have with it. That siad, before puttig this program on the site, we run it from the virtual environment with the monitoring software and did not detect any unexpected activity, there was no network traffic at all and the only files that was written to the disk are those that required for application to run. Of course, your caution is understandable, if you still have doubts you may want to run this program from virtual environment so any changes will be isolated from you real system.

Good day. You need to install firmware in the normal mode. First, if the error on your screenshot is constantly present, install the latest version of the firmware from official site and check if it's resolved. Once you can work with the printer normally, use this guide to install the firmware: https://forum.2manuals.com/index.php?/topic/80765-faq-_-how-to-update-and-activate-chipless-firmware-complete-guide/ Among other things, you need to make sure that USB connection is enabled in the settings and that no third-party application or service is interferes with the process.

Good day. Thanks for bringing attention to this issue, next release will contain armor profile, meanwhile I will update installation instructions with this information.

Good day. Please, reinstall the driver and make sure that you are not using limited account. If this does not help, you can use WICReset to disable epson processes: You will need to download and install WICReset then start it as administrator and select in the main menu `Support` > `Disable processes`.

You version of the firmware is already the same as the most earlier we have, updating will not change anything, are you sure that your cartridges are actually blocked by firmware update?

Can you login under account that has administrator rights or create one if it is not available? This might be the actuall problem with low level access is not allowed for limited user account.

You don't need to connect to the global internet to find the printer as long as VM and printer is in the same local network, your screenshot from WIC shows network connection via 192.168.1.128 IP, but not USB connection. Next thing to check is that generic windows driver called "USB printing support" is installed for the device in the device manager.