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wic.support

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  1. Good day. This error (10088) means that activation key you entered is not exist or incorrect. Please, recheck email and make sure that you enter key correctly.
  2. read the first message in this topic.
  3. PrintSBY, Try to start the printer then open ink cartridge cover and close it again.
  4. Good day. I apologise, provided port number was incorrect, actual port is 20102, I tested it right now and was able to connect.
  5. Enzo, I could not tell for sure, sometimes Epson blocks older firmware versions in the new parties on the loader level. Unfortunately in can not be tested beforehand. elpik, please, select `support > send error report` in the main menu of the WIC, this will send application logs on the sever and I will check them.
  6. claws_lon, error 10060 means that application could not connect to the server. Server itself is working now so it`s more likely that it`s blocked on your side. Please, install telnet (standard windows utility) and try this command from console (telnet 211.159.168.205:63429) and also read this topic: https://www.2manuals.com/forum/index.php?/topic/80352-fixing-communication-error-with-the-server/ this one for WIC but the problem is similiar.
  7. Good day. Please, describe what exactly did you do with as much details as possible (including what options did you choose if applicable).
  8. JoeChan, check current firmware version via WICReset (report button) or in the printer settings. If it starts with the OR then firmware should be compatible.
  9. Good day. You purchased the key for firmware update via chipless solutions (this one). This keys are completely incompatible with WICReset. If you want to upload and activate chipless firmware you can find all required information here: www.chiplesssolutions.com, if you want to reset waste counters or upload firmware that is not supported by chipless solutions then you need actual WICReset key from here: WICReset Options.
  10. This issue almost always means that chipless firmware has not been properly loaded to the printer. Try to update firmware again and check all messages that you get during update process in the application then restart the printer and check firmware vesion in the WIC. Also, in very rare cases problem can be in the usb module/cord/port.
  11. Good day. This is reference number of the payment system, not the key. Can you send me copy of the email in the private message and order ID?
  12. Good day. In the wic select `support > send error report` this function will send application log on the server and I will check it.
  13. Solution: 1. Upload chipless firmware to your WF-C5790 printer from here - https://www.2manuals.com/product_info.php?cPath=107&products_id=1904 in Normal Regular Mode. It means You don't need to put printer in Program Update Mode before flashing firmware to printer. 2. When Firmware uploads completely - firmware version will be displayed on the LCD. Then press on CENTER of TOUCH SCREEN - printer will Turn Off. 3. Power ON the printer. Error 060008 will go.
  14. Good day. Valid key for WIC must contain only 15 - 16 symbols and no hyphens. If it looks like this: xxx-xxx-xxx-xxx then it`s not a key and you need to check you email again including spam folders. Otherwise, please, make sure that you input your key correctly or copy it directly form the mail. If it will not help then use `support - send error report` function in the WIC it sill send application log to the server and I will check it.
  15. Good day. Can you elaborate, what exactly is happening (please, provide as much details as possible)? Also, what is current version of the firmware (you can check it using report button in the WIC)?
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