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Everything posted by wic.support

  1. Good day. You can use free recovery mode firmware in WIC. 1. First enable firmware for fixing recovery mode in the settings (main menu > file > settings). 2. Start the printer in the service mode according to the instructions (press `change firmware version` button to see instructions). 3. In the new combo box under `Fix Recovery Mode` section (the last one) select your printer's model.
  2. Port on the front can only be used to connect external memory device, it will not work with the PC. You must use USB-B port at the back.
  3. According to the screenshot printer is connected via Wi-Fi only, if you had USB cable connected at this time then either USB module is disabled or not working properly. Silly question, but you are using USB port at the back of the printer and not in the front, right?
  4. Quick update on the situation, both Dr.Web and Secure Age Apex cleared their false positive results after submission: https://www.virustotal.com/gui/file/b034aefcf2714786cdcc43a0ef2ac8b6502b9f584b20c064103be2e762466a7a/detection
  5. Please, send a screenshot from the WICReset when printer is discovered in the normal mode.
  6. If you normally use the printer via Wi-Fi connection USB module may be disabled, please, read this topic: https://forum.2manuals.com/index.php?/topic/80765-faq-_-how-to-update-and-activate-chipless-firmware-complete-guide/
  7. Unfortunately, we do not have chipless firmware for this model and it is extremely unlikely that we will make one in the future.
  8. So, at the moment printer is starting properly, just does not print? Try to print nozzle test from WIC Reset and check printer status afterwards.
  9. It seems that archive from the link you provided contains old version of the application (5.40), this link will be fixed, correct version (5.59) is the one I provided above: http://www.2manuals.com/WIC/wicreset.exe Actual activation sequence is generated remotely, license.exe only exchanges data between the printer and the server. Even if it wasn't the case, activation data must be written to the printer somehow, it would be useless if we just send it in the email.
  10. Good day. According to the virus total both WICReset installer and executable file are clean: http://www.2manuals.com/WIC/wicreset.exe https://www.virustotal.com/gui/file/90d424c84ab21e57b4b9e0db7410948753e110d0019c7dace8a1d9b1810a5f21/detection https://www.virustotal.com/gui/file/6186c1698dae223af9564e4ad78bfb5a116034674ef78a844afd8931768cdc6f/detection you can download the files and check that SHA-251 from the scan results matches file hash or just rescan it yourself again. If you got different results on your local PC, please, try to update antivirus databases first and check again. If this does not help then report what type of the antivirus you are using and what message exactly it shows. As for the license.exe I scanned extracted executable and got 2 out of 69 (SecureAge Apex and DrWeb): http://chiplesssolutions.com/download/License.zip https://www.virustotal.com/gui/file/b034aefcf2714786cdcc43a0ef2ac8b6502b9f584b20c064103be2e762466a7a/detection in my experience Apex produces a lot of false results especially if application is not signed, in the current results it shows that application is "malicious" without listing any specific threats. Actually it does this after every single update and this is the main reason why activator is encrypted. Anyway I will send false positive reports for license.exe to both of them and I hope it will be cleared soon.
  11. I checked again and it should work, can you, please, send a screenshot? Also make sure that you are using latest version.
  12. Good day. You need to use free recovery firmware for this (first enable firmwares for recovery mode in the WICReset options from the mian menu) then you will see new list for your printer in the main interface, select recovery firmware for you model and follow instructions.
  13. Good day. Unfortunately, this behaviour usually indicates that this version of the firmware has been blocked by epson for your device. In order to restore normal functionality enable `Show firmware options for Recovery Mode` in the settings and flush free recovery firmware to the printer.
  14. Good day. Unfortunately this means that this version of the firmware has been blocked, you can restore normal behaviour by flushing latest version of the firmware from official site.
  15. The only difference here is during the writing of the initial settings, if this operation is used application will set region to europe in the eeprom and default paper size to A4, everyting else is the same. Additionally error codes usualy indicate mechanical malfunction and this looks more like firmware failure, try to update firmware from the official epson site before doing anything else (in normal mode first and in service mode if it will not work).
  16. Good day. FA24I5 is a chipless version, you need to upload latest version of the firmware first: https://ftp.epson.com/drivers/epson19453.exe then restart the printer and confirm that firmware is changed and maintenance box is recognized, after this reupload chipless firmware and apply recovery key.
  17. It takes a while to report this ink error, It's run is a new program update that resets the ink IC, but the machine still does not receive the ink. But what version exactly it is? New one that you are used last time, not the chipless one. Also, what firmware version printer is showing at the moment?
  18. Which firmware did you use this time and what is current version of the firmware as shown by the printer?
  19. Good day. In order to restore standart behaviour enable recovery firmware option in the settings (main menu > file > settings > Show Firmware Options for Recovery Mode) then select the firmware in the new list and flush it to the printer (those are free). Unfortunately, WIC version of the firmware most likely has been blocked for your device, you need to use CS version. You may replace WIC key for the CS key by paying the difference here: https://www.chiplesssolutions.com/diff.shtml
  20. Recovery file shoud have been generated during activation process, did you saved it back then?
  21. Good day. Try to restore original firmware and replace maintenance box, once maintenance box is recognized reupload same chipless firmware again and reactivate it with saved recovery key.
  22. Update process is supposed to fail, please, read this: https://forum.2manuals.com/index.php?/topic/80765-how-to-update-and-activate-chipless-firmware-complete-guide/
  23. Good day. Please, try to perform the cleaning from the WICReset and write the result.
  24. If you are using noinks key then you need to apply recovery file from the `Recovery Update` pane in the NoInkUpdater (right after `new update` at the middle of the window).