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WIC Reset Program and Chipless Firmware

wic.support

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Everything posted by wic.support

  1. What firmware version you currently have on the printer and what official version you are using for recovery. Also, are you updating the printer in the normal mode or service mode?
  2. What exactly happens when you try to update the printer with recovery firmware?
  3. Are you using WICReset or adjustment program? Please, send screenshot.
  4. WICReset has the ability to change region data for some models, this will affect a lot of settings including available languages, default paper size and others. Here is how you can do it: 1. Enable advanced functions in the settings: 2. Save printer's EEPROM before changing region: 3. Select region from the `initialization and conversion` list and press execute: 4. Carefully read and confirm all warning messages: 5. Restart the printer. Important! If you have any problems with the new region then restore EEPROM data that has been saved during step 2 back to the printer.
  5. When you revert to the official firmware now do you still have this problem?
  6. Good day. Chipless firmware does not have any code that stops ink flow at all, do you have the same problem with blue when using official firmware?
  7. If you saved recovery code, try to revert to the official firmware first and check the results.
  8. Printer with chipless firmware should work even without IC, either firmware has not been succesfully uploaded/activated or official firmware was automatically installed afterwards. Please, make sure that printer has correct version of the firmware and restore chipless mode with recovery key if necessary.
  9. Did you also disable firmware updates in the driver settings? https://www.wic.support/how-to-disable-automatic-firmware-updates-on-epson-printers/ Also try to install software updater, disable automatic updates here and then uninstall it again.
  10. What is shown on the printer when you do not have any ink cartridges installed?
  11. Good day, are you sure that you do not have epson software updater installed and autoupdate is disabled in the driver settings? As far as I know this printer does not support autoupdate by itself, but if you have corresponding epson software it can update the printer even via Wi-Fi connection.
  12. Please, send a photo of the printer's menu and example of printing quality.
  13. SC-P800 Series can be upgraded to chipless without ink cartridges.
  14. Both L1455 and ET-16500 use the same firmware, difference is in the data that located in the eeprom. So the answer stays the same, you either need to write initial settings or copy eeprom data from another device.
  15. This most likely means that motherboard has not been initialized, you need to either write initial settings via ajp or find eeprom from another L1455 and write it to the printer. In both cases you will also need to set all other printer's settings again.
  16. Good day. Unfortunately, we do not have chipless firmware for this model, the firmware version that you uploaded still needs working IC chips. If you are using refillable IC then either they need to be reset manually or chips are damaged.
  17. It is not available in WIC, but you can use chipless firmware from Chipless Solutions: https://chiplesssolutions.com/download.shtml
  18. Good day. Unfortunately, I don't see how this can be possible, there are must be some other factor at play. If you still have recovery codes for his printers you may advice him to restore official firmware and see if problem persists.
  19. Can you show this problem on the exact same device and inks but with different firmware versions?
  20. This mean that selected firmware version is broken, I updated the firmware, please, try again.
  21. Please, select `support >> send error report` in the main menu, I will check log files.
  22. Good day. Firmware version for XP-15000 must be NW07K7: https://chiplesssolutions.com/download/chipless/XP15000_FWG150TL_NW07K7_NW99Z9.zip make sure that you are using this version.
  23. This version of the firmware has been blocked on your device by epson and could not be installed. You need to use firmware from Chipless Solutions: https://chiplesssolutions.com/download.shtml
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