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I have purchased 30 keys and nothing has arrived

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I have had a problem with the purchase

Yesterday, I bought 30 keys and $ 299.70 was Discounted from my credit card with an amount of $ 3 in tax during the purchase process.
The site told me that there was a failure in the payment process, But the strange thing is that your website deducted the amount from my card and did not get the keys.
***On the same day, I made two purchases, the first for 10 keys, and it was successful, but the second did not get the keys or receipt number for the purchaseز
**Note I have two accounts on your site
**I do not remember which account I made the purchase the first mail :  thezenofen@gmail.com
The second mail :  smartsa00766@gmail.com
*If you ask me for a bank statement, I can send it to one of the adminss

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We have checked  your emails and orders:

smartsa00766@gmail.com
Orders #198763 -  - $149.90 - October 19

thezenofen@gmail.com
Orders #197212 -  - $299.70 - September 22
Orders #197201 -  - $99.75  - September 22

Have you received all orders?? What is the problem?

 

 

 

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Brother, I made a purchase of 30 keys, but the process did not appear to me in the purchase history, and an email did not reach me with the purchase, and the amount was deducted from my MasterCard

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I made two purchases on the same day, the first was successful and I received the keys, either the second one did not receive anything, and I don’t know if there was any error in the system or something else, but you can confirm the purchases that were made from my bank account and my bank card number

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Orders #197212 -  - $299.70 - September 22 - 30 keys
have you received this 
order ?

yes bro I have recived this order

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so You have received both orders made on September 22
we have received 2 payments on September 22 - $99 and $149
So what is the prblem??

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The problem is that I made a purchase on 10/19/2020 from my card  , which ends with the number 5210***0785, and the amount was deducted from my account balance, but I did not recive the keys nor a receipt number for the purchase.

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You can check this purchase,

The amount 302.70 USD has been withdrawn from your card 5210***0785 by ,VAL'S FINANCE, WILMINGTO at 19/10 17:00 your remaining balance is 2.76 USD

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Orders #198763 - - $149.90 - October 19

Have you received this order?

Bro I received this order.

 

The amount 151.40 USD has been withdrawn from your card 5210***0785 by ,VAL'S FINANCE, WILMINGTO at 19/10 11:50 your remaining balance is 150.46 USD

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I contacted the bank and made an account statement, and the purchase process appears in the statement. You can verify the attached picture

 

160326318822191.jpg

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If I send you my bank account number and the IBAN number, can you make a list of the transactions that took place on the same date on your site? Regardless of which account you made the purchase from

 

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We have ONLY one payment from you on October 19
I think you have to wait 2-3 days and your money will get back to your account

 

photo_2020-10-21_10-39-27.jpg

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