Michael A Kollmeyer 0 Report post Posted August 14, 2023 Not sure what I am doing wrong. Go through procedure for downloading replacement firmware. Gets to end 99% and get message "Firmware did not complete" Choice to "retry" or "continue". I try retry first = same result. Then run firmware update again and get same result and then I click on "continue" = Same result. File version being loaded is 30.74. CL99Z9. Fimware File =FWF469TL. Printer attached to desktop computer via USB cord. Share this post Link to post Share on other sites
John_Admin 388 Report post Posted August 15, 2023 Please follow Step by Step Guide - https://www.2manuals.com/product_info.php?products_id=1837 Share this post Link to post Share on other sites
Michael A Kollmeyer 0 Report post Posted August 15, 2023 Hello John, I did follow the process you sent to me. Same Result. However, before we go to much further, I did check the current firmware version. Both the report button and a menu selection under "printer data" (current firmware version) both show the current version is Cl 30J5 30/05/2019. I attached a copy of the report below. Does this mean I can go ahead with step 5 and purchase the activation key? Mike K. Report For WF-3720.txt Share this post Link to post Share on other sites
John_Admin 388 Report post Posted August 16, 2023 Step 4Now check current firmware version ( how to check). If firmware version is CL30J5 - firmware has been uploaded successfully. You can go to next Step. Share this post Link to post Share on other sites
Michael A Kollmeyer 0 Report post Posted August 16, 2023 John, Thanks for your confirmation. Share this post Link to post Share on other sites
