peterpeter 0 Report post Posted January 15, 2020 License.exe does not list my printer. I changed USB cabel yet. Thank you Share this post Link to post Share on other sites
wic.support 31 Report post Posted January 15, 2020 Good day, each time when you connect usb printer to the PC virtual printing USB port name (USB001,USB002,etc) is assigned, once you install the driver this assignment is remembered and as result the more installed printers you have in the system the higher is port number for the next one. Unfortunately, license.exe can only work with first 32 ports, so in order to use it with the new device, you need to delete one of the existed printers with low port number, freeing it, and then replug the new one (of course it will only work if new device is not installed itself, otherwise it will have fixed port number and nothing will change). Bottom line, remove as much unused printers from the system as possible. 1 Share this post Link to post Share on other sites
John_Admin 389 Report post Posted January 22, 2020 One customer with the same problem had USB connection desabled on his printer: Preventing PC Connection via USB You can disable access from a USB-connected computer. This restricts non-network access to the product and protects the security of confidential scanned documents. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. 4. Select Printer Settings. 5. Scroll down and select PC Connection via USB. 6. Select Enable. Share this post Link to post Share on other sites
Tamara1969 0 Report post Posted February 1, 2020 what if you can't get to home screen because printer stays in constant error mode due to not recognizing ink cartridges? If the firmware successfully installed, should that message no longer be there? Share this post Link to post Share on other sites
wic.support 31 Report post Posted February 2, 2020 Printer`s firmware must be updated in the normal mode via USB, if you are disabled USB and unable to reach printer`s settings, you need to temporarily install original cartridges. Share this post Link to post Share on other sites
gustyzero 0 Report post Posted February 21, 2020 Hi, I get a reading error when I want to enter the password. I press "activate online" and skip reading fail Share this post Link to post Share on other sites
wic.support 31 Report post Posted February 21, 2020 Good day. Please, post screenshot with the error here. Also, make sure that you installed correct version of the firmware in the normal mode, chipless firmware can not be installed in the service mode at the present moment, and try to change USB cable and port. Share this post Link to post Share on other sites
