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brent

Epson Workforce Pro WF-3720 - License.exe - BLANK

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Dear Support - I have no issues changing the firmware (firmware version: CL21l2) BUT when I run License program I get a blank in the printer selection - I have tried different versions as well and three different Windows 10 computers. Same results

 

Please see if you can help

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try to connect ti other USB port
then restart the printer
reboot pc 
disable all usb processes

is your epson scan utility in use? shut down it also

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Also make sure that USB connection is not disabled on the printer in the settings:

1. Press the home button, if necessary.
2. Select Settings.
3. Select General Settings.
4. Select Printer Settings.
5. Scroll down and select PC Connection via USB.
6. Select Enable.

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LOL that was it so simple :) thanks Ii will purchase the licence and let you know how I go thanks again

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