facurueda 0 Report post Posted April 10, 2020 Hello, I acquired as many other times a key to leave my epson xp241 chipless. I have a problem, when activating the product everything was perfect, until I activated it and after doing it my printer started throwing a general error. I tried to install the firmware again, go back to the original, activate it again, everything, and there is no solution Share this post Link to post Share on other sites
wic.support 31 Report post Posted April 11, 2020 Good day. What error exactly? Please, install WICReset then press `report` button and post screenshot with data here. Share this post Link to post Share on other sites
Jeff Garcia 0 Report post Posted September 26, 2020 Hi, Guys, I have the same problem. Please, take a look on attachments. That happened after send the Activation Code. Printer? General Error as soon as the power button is pressed. I always copy the information after the unlock process. I dont know if it is important, but follow... ***ID Code: noQt6AxoIU7QM3rdPt0+T3C6uJehOaOpuDugBGh8KwKEBbkjAx9UANRzWnzLRMX2Tnw5xiYq UoV9FuO8h6JLtk2aRfibQCvsB/AKbLWPdlICkbDmmHl//zwPjiVOzobs4SyE3FLN1GFfSvIp 4h8KoXstrLr+NtB643QKlLT88xA= Sa6+IpCew0+qb0MJUpcRyvOp04QDAAAAJgAAAOqXEk3A/Uko79H+Rx24XyeHurhJAAAAAOQA AAB4AAAATwAAAO9wF99nkLNngFEuAAAAAAAAAAAARZ0URZ0URZ0URZ0UAgIAAK6n2voQ9TcN zaGbBQAAAAAAAAAAdOwZA2AAAAA=` *** Thanks in advance! Share this post Link to post Share on other sites
wic.support 31 Report post Posted September 26, 2020 According to the screenshot carriage cannot move, you need to try to start the printer without CISS and see if it will clear the error and also check all of possible causes from the error description. Share this post Link to post Share on other sites
Jeff Garcia 0 Report post Posted September 27, 2020 I don´t think so... the CISS was already installed during the unlock process. The carriage was moving normally when I did the firmware update. As soon I rebooted the printer - to test, after insert the unlock code - it restarter that way. I have a question, If I try to update firmware again, could I lose the unlock? Thanks. Share this post Link to post Share on other sites
wic.support 31 Report post Posted September 27, 2020 Please, describe what exactly is happening during the starting sequence or make a video if possible. Also you can restore original firmware in order to test this and then reactivate the printer using same procedure as earlier, but I still almost certain that this is separate problem. Share this post Link to post Share on other sites
