sarge 0 Report post Posted December 28, 2020 Hi, I reset inkpad counters using trial Printer EP-807A doesnt recognise non legit cartridges, tring to get round this by downdating firmware. connect via usb, printer is in list of supported models, but will need to pay. put printer into update mode ok, (on button and left side of screen at same time) but when I click "update devices list" it tells me I'm not in firmware update mode ??? when I put into update mode the detected printers doesn't recognise my printer and I can't do anything without unplugging printer and restarting. Stuck in a loop ?? thanks in advance for any ideas. PS a wrning scrolls across the screen regarding fatal errors for my model (in Japan, where I am) saying that waste counters had been reset. So kind of assuming that even if I can locate an earlier version of firmware, I expect I'm still screwed ??? PPS. Will it work if I buy proper cartridges? I Hate to give the b****rds any more money, but I would really hate to give them more money and it still not work ??? Share this post Link to post Share on other sites
wic.support 30 Report post Posted December 28, 2020 If you normally use the printer via Wi-Fi connection USB module may be disabled, please, read this topic: https://forum.2manuals.com/index.php?/topic/80765-faq-_-how-to-update-and-activate-chipless-firmware-complete-guide/ Share this post Link to post Share on other sites
sarge 0 Report post Posted December 29, 2020 I do normally use the printer by wi-fi. In your instructions (preparing for update/enabling usb ) It suggests using the printers settings. But I cannot get to the printers settings, I am stuck on a "cannot recognise ink cartridges" screen. I can proceed, but all I can do is take out the cartridges and put them back and come back to the same screen. If I use the laptop where the printer is set up, there is no maintenance tab, or any way to disable status monitoring. But, when I connect via the USB, the WIC software can identify the printer at first, but loses it when I put it into update mode. So I think the USB module is probably enabled. thanks, any ideas how to access setting via the printer ? Share this post Link to post Share on other sites
wic.support 30 Report post Posted December 29, 2020 Please, send a screenshot from the WICReset when printer is discovered in the normal mode. Share this post Link to post Share on other sites
sarge 0 Report post Posted December 30, 2020 Also I did manage to get to the menu screen on the printer, but I cannot find any way to disable status monitoring, nor any way to enable usb connection there. Share this post Link to post Share on other sites
wic.support 30 Report post Posted December 30, 2020 According to the screenshot printer is connected via Wi-Fi only, if you had USB cable connected at this time then either USB module is disabled or not working properly. Silly question, but you are using USB port at the back of the printer and not in the front, right? 1 Share this post Link to post Share on other sites
sarge 0 Report post Posted December 30, 2020 the only USB port I have is on the front of the printer Share this post Link to post Share on other sites
wic.support 30 Report post Posted December 30, 2020 Port on the front can only be used to connect external memory device, it will not work with the PC. You must use USB-B port at the back. Share this post Link to post Share on other sites
sarge 0 Report post Posted January 3, 2021 OK. I have 2 ports at the back, one is Square and the other is rectangular. I have a rectangular port on my PC. I connected the printer to the PC with a rectangular to rectangular cable, but the WIC screen still said that it was connecting by WiFi and saying that the printer was still not in update mode. I do not have a square port on my PC, do I have to use the squre port on the printer connected to USB or square to rectangular? Or do I need to disable wifi on the printer and use the rectangular to rectangular cable again ? Share this post Link to post Share on other sites
John_Admin 388 Report post Posted January 3, 2021 you have to use squre port Share this post Link to post Share on other sites
sarge 0 Report post Posted January 4, 2021 square to rectangulare, or square to USB, or square to square (phone) ?? Share this post Link to post Share on other sites
John_Admin 388 Report post Posted January 4, 2021 his typeT Share this post Link to post Share on other sites
sarge 0 Report post Posted January 4, 2021 ok, I'm going to have to buy this cable, which will probably never be used for anything else, are you confident that it will work ? Share this post Link to post Share on other sites
Edwin09 0 Report post Posted November 30, 2021 Quote According to the screenshot printer is connected via Wi-Fi only, if you had USB cable connected at this time then either USB module is disabled or not working properly. Silly question, but you are using USB port at the back of the printer and not in the front, right? Thanks for the information, I will try to figure it out for more. Looking for the same issue. Share this post Link to post Share on other sites