wic.support 31 Report post Posted August 15, 2022 1. Did you already updated the printer with chipless firmware? Did you use usb connection for this or Wi-Fi? 2. Please, run wicreset and microsoft's usbview inside the same virtual machine and confirm that printer is recognized by them. Share this post Link to post Share on other sites
svnty 0 Report post Posted August 15, 2022 Yes the printer is updated to chipless firmware through USB cable as seen in second photo (Verison: LQ16L7) In the first photo windows recognises the printer as USB001, wicreset also knows the printer Share this post Link to post Share on other sites
wic.support 31 Report post Posted August 16, 2022 On the last screenshot printer is available via Wi-Fi only which means that WIC does not see USB connection either, futhermore the ports tab in the printer's properties window will show the port even if the printer itself is offline. Please, show how printer's port is recognized in the windows device manager or in the usb view (microsoft tool for usb enumeration available online). 1 Share this post Link to post Share on other sites
svnty 0 Report post Posted August 16, 2022 Here is a VM that has never been connected to the internet showing USB connection to printer Here is the USBView.exe My Computer USB xHCI Compliant Host Controller DriverKey: {36fc9e60-c465-11cf-8056-444553540000}\0000 VendorID: 1033 DeviceID: 0194 SubSysID: 11001AF4 Revision: 03 Debug Port Number: None Bus.Device.Function (in decimal): 0.3.0 Host Controller Power State Mappings System State Host Controller Root Hub USB wakeup Powered S0 (working) D0 S? (unmapped) S1 (sleep) D? (unspecified) D3 S2 (sleep) D? (unspecified) D3 S3 (sleep) D? (unspecified) D3 S4 (Hibernate) D3 D3 Last Sleep State S? (unmapped) RootHub Root Hub: USB#ROOT_HUB30#4&9a1dcae&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Hub Power: Self Power Number of Ports: 8 Power switching: Ganged Compound device: No Over-current Protection: Global High speed capable: No High speed: Yes Multiple transaction translations capable: No Performs multiple transaction translations simultaneously: No Hub wakes when device is connected: No Hub is bus powered: No Hub is root: Yes [Port1] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 5 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&9a1dcae&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: no USB 2.0: no USB 3.0: yes ConnectionStatus: NoDeviceConnected [Port2] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 6 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&9a1dcae&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: no USB 2.0: no USB 3.0: yes ConnectionStatus: NoDeviceConnected [Port3] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 7 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&9a1dcae&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: no USB 2.0: no USB 3.0: yes ConnectionStatus: NoDeviceConnected [Port4] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 8 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&9a1dcae&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: no USB 2.0: no USB 3.0: yes ConnectionStatus: NoDeviceConnected [Port5] : USB Input Device Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 1 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&9a1dcae&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: yes USB 2.0: yes USB 3.0: no Device Power State: PowerDeviceD0 ---===>Device Information<===--- English product name: "QEMU USB Tablet" ConnectionStatus: Current Config Value: 0x01 -> Device Bus Speed: High (is not SuperSpeed or higher capable) Device Address: 0x01 Open Pipes: 1 ===>Device Descriptor<=== bLength: 0x12 bDescriptorType: 0x01 bcdUSB: 0x0200 bDeviceClass: 0x00 -> This is an Interface Class Defined Device bDeviceSubClass: 0x00 bDeviceProtocol: 0x00 bMaxPacketSize0: 0x40 = (64) Bytes idVendor: 0x0627 = Adomax Technology Co., Ltd. idProduct: 0x0001 bcdDevice: 0x0000 iManufacturer: 0x01 English (United States) "QEMU" iProduct: 0x03 English (United States) "QEMU USB Tablet" iSerialNumber: 0x0A English (United States) "28754-0000:00:03.0-1" bNumConfigurations: 0x01 ---===>Open Pipes<===--- ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1 bmAttributes: 0x03 -> Interrupt Transfer Type wMaxPacketSize: 0x0008 = 1 transactions per microframe, 0x08 max bytes bInterval: 0x04 ---===>Full Configuration Descriptor<===--- ===>Configuration Descriptor<=== bLength: 0x09 bDescriptorType: 0x02 wTotalLength: 0x0022 -> Validated bNumInterfaces: 0x01 bConfigurationValue: 0x01 iConfiguration: 0x07 English (United States) "HID Tablet" bmAttributes: 0xA0 -> Bus Powered -> Remote Wakeup MaxPower: 0x32 = 100 mA ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x00 bAlternateSetting: 0x00 bNumEndpoints: 0x01 bInterfaceClass: 0x03 -> HID Interface Class bInterfaceSubClass: 0x00 bInterfaceProtocol: 0x00 iInterface: 0x00 ===>HID Descriptor<=== bLength: 0x09 bDescriptorType: 0x21 bcdHID: 0x0001 bCountryCode: 0x00 bNumDescriptors: 0x01 bDescriptorType: 0x22 (Report Descriptor) wDescriptorLength: 0x004A ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1 bmAttributes: 0x03 -> Interrupt Transfer Type wMaxPacketSize: 0x0008 = 1 transactions per microframe, 0x08 max bytes bInterval: 0x04 [Port6] : USB Input Device Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 2 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&9a1dcae&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: yes USB 2.0: yes USB 3.0: no Device Power State: PowerDeviceD2 ---===>Device Information<===--- String Descriptor for index 2 not available while device is in low power state. ConnectionStatus: Current Config Value: 0x01 -> Device Bus Speed: High (is not SuperSpeed or higher capable) Device Address: 0x03 Open Pipes: 1 ===>Device Descriptor<=== bLength: 0x12 bDescriptorType: 0x01 bcdUSB: 0x0200 bDeviceClass: 0x00 -> This is an Interface Class Defined Device bDeviceSubClass: 0x00 bDeviceProtocol: 0x00 bMaxPacketSize0: 0x40 = (64) Bytes idVendor: 0x0627 = Adomax Technology Co., Ltd. idProduct: 0x0001 bcdDevice: 0x0000 iManufacturer: 0x01 String Descriptor for index 1 not available while device is in low power state. iProduct: 0x02 String Descriptor for index 2 not available while device is in low power state. iSerialNumber: 0x09 String Descriptor for index 9 not available while device is in low power state. bNumConfigurations: 0x01 ---===>Open Pipes<===--- ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1 bmAttributes: 0x03 -> Interrupt Transfer Type wMaxPacketSize: 0x0004 = 1 transactions per microframe, 0x04 max bytes bInterval: 0x07 ---===>Full Configuration Descriptor<===--- ===>Configuration Descriptor<=== bLength: 0x09 bDescriptorType: 0x02 wTotalLength: 0x0022 -> Validated bNumInterfaces: 0x01 bConfigurationValue: 0x01 iConfiguration: 0x06 String Descriptor for index 6 not available while device is in low power state. bmAttributes: 0xA0 -> Bus Powered -> Remote Wakeup MaxPower: 0x32 = 100 mA ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x00 bAlternateSetting: 0x00 bNumEndpoints: 0x01 bInterfaceClass: 0x03 -> HID Interface Class bInterfaceSubClass: 0x01 bInterfaceProtocol: 0x02 iInterface: 0x00 ===>HID Descriptor<=== bLength: 0x09 bDescriptorType: 0x21 bcdHID: 0x0001 bCountryCode: 0x00 bNumDescriptors: 0x01 bDescriptorType: 0x22 (Report Descriptor) wDescriptorLength: 0x0034 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1 bmAttributes: 0x03 -> Interrupt Transfer Type wMaxPacketSize: 0x0004 = 1 transactions per microframe, 0x04 max bytes bInterval: 0x07 [Port7] : USB Input Device Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 3 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&9a1dcae&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: yes USB 2.0: yes USB 3.0: no Device Power State: PowerDeviceD2 ---===>Device Information<===--- English product name: "QEMU USB Keyboard" ConnectionStatus: Current Config Value: 0x01 -> Device Bus Speed: High (is not SuperSpeed or higher capable) Device Address: 0x02 Open Pipes: 1 ===>Device Descriptor<=== bLength: 0x12 bDescriptorType: 0x01 bcdUSB: 0x0200 bDeviceClass: 0x00 -> This is an Interface Class Defined Device bDeviceSubClass: 0x00 bDeviceProtocol: 0x00 bMaxPacketSize0: 0x40 = (64) Bytes idVendor: 0x0627 = Adomax Technology Co., Ltd. idProduct: 0x0001 bcdDevice: 0x0000 iManufacturer: 0x01 English (United States) "QEMU" iProduct: 0x04 English (United States) "QEMU USB Keyboard" iSerialNumber: 0x0B English (United States) "68284-0000:00:03.0-3" bNumConfigurations: 0x01 ---===>Open Pipes<===--- ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1 bmAttributes: 0x03 -> Interrupt Transfer Type wMaxPacketSize: 0x0008 = 1 transactions per microframe, 0x08 max bytes bInterval: 0x07 ---===>Full Configuration Descriptor<===--- ===>Configuration Descriptor<=== bLength: 0x09 bDescriptorType: 0x02 wTotalLength: 0x0022 -> Validated bNumInterfaces: 0x01 bConfigurationValue: 0x01 iConfiguration: 0x08 English (United States) "HID Keyboard" bmAttributes: 0xA0 -> Bus Powered -> Remote Wakeup MaxPower: 0x32 = 100 mA ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x00 bAlternateSetting: 0x00 bNumEndpoints: 0x01 bInterfaceClass: 0x03 -> HID Interface Class bInterfaceSubClass: 0x01 bInterfaceProtocol: 0x01 iInterface: 0x00 ===>HID Descriptor<=== bLength: 0x09 bDescriptorType: 0x21 bcdHID: 0x0111 bCountryCode: 0x00 bNumDescriptors: 0x01 bDescriptorType: 0x22 (Report Descriptor) wDescriptorLength: 0x003F ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1 bmAttributes: 0x03 -> Interrupt Transfer Type wMaxPacketSize: 0x0008 = 1 transactions per microframe, 0x08 max bytes bInterval: 0x07 [Port8] : Generic USB Hub External Hub: USB#VID_0409&PID_55AA#MSFT20314159-0000:00:03.0-4#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 4 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&9a1dcae&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: yes USB 2.0: yes USB 3.0: no Hub Power: Self Power Hub type: USB 2.0 Hub Number of Ports: 8 Power switching: None Compound device: No Over-current Protection: Individual High speed capable: No High speed: No Multiple transaction translations capable: No Performs multiple transaction translations simultaneously: No Hub wakes when device is connected: No Hub is bus powered: No Hub is root: No ---===>Device Information<===--- English product name: "QEMU USB Hub" ConnectionStatus: Current Config Value: 0x01 -> Device Bus Speed: Full (is not SuperSpeed or higher capable) Device Address: 0x04 Open Pipes: 1 ===>Device Descriptor<=== bLength: 0x12 bDescriptorType: 0x01 bcdUSB: 0x0110 bDeviceClass: 0x09 -> This is a HUB Device bDeviceSubClass: 0x00 bDeviceProtocol: 0x00 bMaxPacketSize0: 0x08 = (8) Bytes idVendor: 0x0409 = NEC Corporation idProduct: 0x55AA bcdDevice: 0x0101 iManufacturer: 0x01 English (United States) "QEMU" iProduct: 0x02 English (United States) "QEMU USB Hub" iSerialNumber: 0x03 English (United States) "314159-0000:00:03.0-4" bNumConfigurations: 0x01 ---===>Open Pipes<===--- ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1 bmAttributes: 0x03 -> Interrupt Transfer Type wMaxPacketSize: 0x0002 = 0x02 bytes bInterval: 0xFF ---===>Full Configuration Descriptor<===--- ===>Configuration Descriptor<=== bLength: 0x09 bDescriptorType: 0x02 wTotalLength: 0x0019 -> Validated bNumInterfaces: 0x01 bConfigurationValue: 0x01 iConfiguration: 0x00 bmAttributes: 0xE0 -> Self Powered -> Remote Wakeup MaxPower: 0x00 = 0 mA ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x00 bAlternateSetting: 0x00 bNumEndpoints: 0x01 bInterfaceClass: 0x09 -> HUB Interface Class bInterfaceSubClass: 0x00 bInterfaceProtocol: 0x00 iInterface: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1 bmAttributes: 0x03 -> Interrupt Transfer Type wMaxPacketSize: 0x0002 = 0x02 bytes bInterval: 0xFF [Port1] : USB Mass Storage Device Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 0 Companion Hub Symbolic Link Name: Protocols Supported: USB 1.1: yes USB 2.0: no USB 3.0: no Device Power State: PowerDeviceD0 ---===>Device Information<===--- English product name: "QEMU USB HARDDRIVE" ConnectionStatus: Current Config Value: 0x01 -> Device Bus Speed: Full (is not SuperSpeed or higher capable) Device Address: 0x05 Open Pipes: 2 ===>Device Descriptor<=== bLength: 0x12 bDescriptorType: 0x01 bcdUSB: 0x0200 bDeviceClass: 0x00 -> This is an Interface Class Defined Device bDeviceSubClass: 0x00 bDeviceProtocol: 0x00 bMaxPacketSize0: 0x08 = (8) Bytes idVendor: 0x46F4 = Vendor ID not listed with USB.org idProduct: 0x0001 bcdDevice: 0x0000 iManufacturer: 0x01 English (United States) "QEMU" iProduct: 0x02 English (United States) "QEMU USB HARDDRIVE" iSerialNumber: 0x03 English (United States) "1-0000:00:03.0-4.1" bNumConfigurations: 0x01 ---===>Open Pipes<===--- ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0040 = 0x40 bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0040 = 0x40 bytes bInterval: 0x00 ---===>Full Configuration Descriptor<===--- ===>Configuration Descriptor<=== bLength: 0x09 bDescriptorType: 0x02 wTotalLength: 0x0020 -> Validated bNumInterfaces: 0x01 bConfigurationValue: 0x01 iConfiguration: 0x04 English (United States) "Full speed config (usb 1.1)" bmAttributes: 0xC0 -> Self Powered MaxPower: 0x00 = 0 mA ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x00 bAlternateSetting: 0x00 bNumEndpoints: 0x02 bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class bInterfaceSubClass: 0x06 bInterfaceProtocol: 0x50 iInterface: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0040 = 0x40 bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0040 = 0x40 bytes bInterval: 0x00 [Port2] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 0 Companion Hub Symbolic Link Name: Protocols Supported: USB 1.1: yes USB 2.0: no USB 3.0: no ConnectionStatus: NoDeviceConnected [Port3] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 0 Companion Hub Symbolic Link Name: Protocols Supported: USB 1.1: yes USB 2.0: no USB 3.0: no ConnectionStatus: NoDeviceConnected [Port4] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 0 Companion Hub Symbolic Link Name: Protocols Supported: USB 1.1: yes USB 2.0: no USB 3.0: no ConnectionStatus: NoDeviceConnected [Port5] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 0 Companion Hub Symbolic Link Name: Protocols Supported: USB 1.1: yes USB 2.0: no USB 3.0: no ConnectionStatus: NoDeviceConnected [Port6] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 0 Companion Hub Symbolic Link Name: Protocols Supported: USB 1.1: yes USB 2.0: no USB 3.0: no ConnectionStatus: NoDeviceConnected [Port7] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 0 Companion Hub Symbolic Link Name: Protocols Supported: USB 1.1: yes USB 2.0: no USB 3.0: no ConnectionStatus: NoDeviceConnected [Port8] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 0 Companion Hub Symbolic Link Name: Protocols Supported: USB 1.1: yes USB 2.0: no USB 3.0: no ConnectionStatus: NoDeviceConnected USB xHCI Compliant Host Controller DriverKey: {36fc9e60-c465-11cf-8056-444553540000}\0001 VendorID: 1B36 DeviceID: 000D SubSysID: 11001AF4 Revision: 01 Debug Port Number: None Bus.Device.Function (in decimal): 0.4.0 Host Controller Power State Mappings System State Host Controller Root Hub USB wakeup Powered S0 (working) D0 S? (unmapped) S1 (sleep) D? (unspecified) D3 S2 (sleep) D? (unspecified) D3 S3 (sleep) D? (unspecified) D3 S4 (Hibernate) D3 D3 Last Sleep State S? (unmapped) RootHub Root Hub: USB#ROOT_HUB30#4&2cc4d715&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Hub Power: Self Power Number of Ports: 8 Power switching: Ganged Compound device: No Over-current Protection: Global High speed capable: No High speed: Yes Multiple transaction translations capable: No Performs multiple transaction translations simultaneously: No Hub wakes when device is connected: No Hub is bus powered: No Hub is root: Yes [Port1] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 5 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&2cc4d715&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: no USB 2.0: no USB 3.0: yes ConnectionStatus: NoDeviceConnected [Port2] : Realtek USB GbE Family Controller Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 6 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&2cc4d715&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: no USB 2.0: no USB 3.0: yes Device Power State: PowerDeviceD0 ---===>Device Information<===--- English product name: "USB 10/100/1000 LAN" ConnectionStatus: Current Config Value: 0x01 -> Device Bus Speed: SuperSpeed Device Address: 0x02 Open Pipes: 3 ===>Device Descriptor<=== bLength: 0x12 bDescriptorType: 0x01 bcdUSB: 0x0300 bDeviceClass: 0x00 -> This is an Interface Class Defined Device bDeviceSubClass: 0x00 bDeviceProtocol: 0x00 bMaxPacketSize0: 0x09 = (9) Bytes idVendor: 0x0BDA = Realtek Semiconductor Corp. idProduct: 0x8153 bcdDevice: 0x3000 iManufacturer: 0x01 English (United States) "Realtek" iProduct: 0x02 English (United States) "USB 10/100/1000 LAN" iSerialNumber: 0x06 English (United States) "000001" bNumConfigurations: 0x02 *!*CAUTION: Most host controllers will only work with one configuration per speed ---===>Open Pipes<===--- ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0400 bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0400 bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x83 -> Direction: IN - EndpointID: 3 bmAttributes: 0x03 -> Interrupt Transfer Type, Usage Type = Periodic wMaxPacketSize: 0x0002 bInterval: 0x08 ---===>Full Configuration Descriptor<===--- ===>Configuration Descriptor<=== bLength: 0x09 bDescriptorType: 0x02 wTotalLength: 0x0039 -> Validated bNumInterfaces: 0x01 bConfigurationValue: 0x01 iConfiguration: 0x00 bmAttributes: 0x80 -> Bus Powered MaxPower: 0x24 = 288 mA ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x00 bAlternateSetting: 0x00 bNumEndpoints: 0x03 bInterfaceClass: 0xFF -> Interface Class Unknown to USBView bInterfaceSubClass: 0xFF bInterfaceProtocol: 0x00 iInterface: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0400 bInterval: 0x00 ===>SuperSpeed Endpoint Companion Descriptor<=== bLength: 0x06 bDescriptorType: 0x30 bMaxBurst: 0x03 bmAttributes: 0x00The bulk endpoint does not define streams (MaxStreams == 0) wBytesPerInterval: 0x0000 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0400 bInterval: 0x00 ===>SuperSpeed Endpoint Companion Descriptor<=== bLength: 0x06 bDescriptorType: 0x30 bMaxBurst: 0x03 bmAttributes: 0x00The bulk endpoint does not define streams (MaxStreams == 0) wBytesPerInterval: 0x0000 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x83 -> Direction: IN - EndpointID: 3 bmAttributes: 0x03 -> Interrupt Transfer Type, Usage Type = Periodic wMaxPacketSize: 0x0002 bInterval: 0x08 ===>SuperSpeed Endpoint Companion Descriptor<=== bLength: 0x06 bDescriptorType: 0x30 bMaxBurst: 0x00 bmAttributes: 0x00 wBytesPerInterval: 0x0002 ===>BOS Descriptor<=== bLength: 0x05 bDescriptorType: 0x0F wTotalLength: 0x0016 bNumDeviceCaps: 0x02 ===>USB 2.0 Extension Descriptor<=== bLength: 0x07 bDescriptorType: 0x10 bDevCapabilityType: 0x02 bmAttributes: 0x00000002 -> Supports Link Power Management protocol ===>SuperSpeed USB Device Capability Descriptor<=== bLength: 0x0A bDescriptorType: 0x10 bDevCapabilityType: 0x03 bmAttributes: 0x02 -> capable of generating Latency Tolerance Messages wSpeedsSupported: 0x0E -> Supports full-speed operation -> Supports high-speed operation -> Supports SuperSpeed operation bFunctionalitySupport: 0x02 -> lowest speed = high-speed bU1DevExitLat: 0x0A -> less than 10 micro-seconds wU2DevExitLat: 0x07FF -> less than 2047 micro-seconds [Port3] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 7 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&2cc4d715&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: no USB 2.0: no USB 3.0: yes ConnectionStatus: NoDeviceConnected [Port4] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 8 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&2cc4d715&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: no USB 2.0: no USB 3.0: yes ConnectionStatus: NoDeviceConnected [Port5] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 1 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&2cc4d715&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: yes USB 2.0: yes USB 3.0: no ConnectionStatus: NoDeviceConnected [Port6] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 2 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&2cc4d715&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: yes USB 2.0: yes USB 3.0: no ConnectionStatus: NoDeviceConnected [Port7] : USB Composite Device Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 3 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&2cc4d715&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: yes USB 2.0: yes USB 3.0: no Device Power State: PowerDeviceD0 ---===>Device Information<===--- English product name: "WF-2860 Series" ConnectionStatus: Current Config Value: 0x01 -> Device Bus Speed: High (is not SuperSpeed or higher capable) Device Address: 0x01 Open Pipes: 13 ===>Device Descriptor<=== bLength: 0x12 bDescriptorType: 0x01 bcdUSB: 0x0200 bDeviceClass: 0x00 -> This is an Interface Class Defined Device bDeviceSubClass: 0x00 bDeviceProtocol: 0x00 bMaxPacketSize0: 0x40 = (64) Bytes idVendor: 0x04B8 = Seiko Epson Corp. idProduct: 0x113A bcdDevice: 0x0100 iManufacturer: 0x01 English (United States) "EPSON" iProduct: 0x02 English (United States) "WF-2860 Series" iSerialNumber: 0x03 English (United States) "5834574E3034303745" bNumConfigurations: 0x01 ---===>Open Pipes<===--- ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x01 -> Direction: OUT - EndpointID: 1 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x82 -> Direction: IN - EndpointID: 2 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x83 -> Direction: IN - EndpointID: 3 bmAttributes: 0x03 -> Interrupt Transfer Type wMaxPacketSize: 0x0008 = 1 transactions per microframe, 0x08 max bytes bInterval: 0x0B ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x08 -> Direction: OUT - EndpointID: 8 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x89 -> Direction: IN - EndpointID: 9 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x0C -> Direction: OUT - EndpointID: 12 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x8D -> Direction: IN - EndpointID: 13 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x0E -> Direction: OUT - EndpointID: 14 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x8F -> Direction: IN - EndpointID: 15 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x04 -> Direction: OUT - EndpointID: 4 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x85 -> Direction: IN - EndpointID: 5 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x0A -> Direction: OUT - EndpointID: 10 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x8B -> Direction: IN - EndpointID: 11 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ---===>Full Configuration Descriptor<===--- ===>Configuration Descriptor<=== bLength: 0x09 bDescriptorType: 0x02 wTotalLength: 0x011E -> Validated bNumInterfaces: 0x06 bConfigurationValue: 0x01 iConfiguration: 0x04 English (United States) "USB2.0 MFP(Hi-Speed)" bmAttributes: 0xC0 -> Self Powered MaxPower: 0x01 = 2 mA ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x00 bAlternateSetting: 0x00 bNumEndpoints: 0x03 bInterfaceClass: 0xFF -> Interface Class Unknown to USBView bInterfaceSubClass: 0xFF bInterfaceProtocol: 0xFF iInterface: 0x05 English (United States) "EPSON Scanner" ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x01 -> Direction: OUT - EndpointID: 1 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x82 -> Direction: IN - EndpointID: 2 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x83 -> Direction: IN - EndpointID: 3 bmAttributes: 0x03 -> Interrupt Transfer Type wMaxPacketSize: 0x0008 = 1 transactions per microframe, 0x08 max bytes bInterval: 0x0B ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x01 bAlternateSetting: 0x00 bNumEndpoints: 0x02 bInterfaceClass: 0x07 -> This is a Printer USB Device Interface Class bInterfaceSubClass: 0x01 bInterfaceProtocol: 0x02 iInterface: 0x06 English (United States) "USB2.0 Printer" ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x04 -> Direction: OUT - EndpointID: 4 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x85 -> Direction: IN - EndpointID: 5 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x01 bAlternateSetting: 0x01 bNumEndpoints: 0x02 bInterfaceClass: 0x07 -> This is a Printer USB Device Interface Class bInterfaceSubClass: 0x01 bInterfaceProtocol: 0x04 iInterface: 0x00 ===>HID Descriptor<=== bLength: 0x0A bDescriptorType: 0x21 bcdHID: 0x0101 bCountryCode: 0x00 bNumDescriptors: 0x04 bDescriptorType: 0x17 wDescriptorLength: 0x0000 bDescriptorType: 0x00 wDescriptorLength: 0x0507 bDescriptorType: 0x04 wDescriptorLength: 0x0002 bDescriptorType: 0x02 wDescriptorLength: 0x0700 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x04 -> Direction: OUT - EndpointID: 4 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x85 -> Direction: IN - EndpointID: 5 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x02 bAlternateSetting: 0x00 bNumEndpoints: 0x02 bInterfaceClass: 0xFF -> Interface Class Unknown to USBView bInterfaceSubClass: 0xAA bInterfaceProtocol: 0x01 iInterface: 0x08 English (United States) "EPSON Utility" ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x08 -> Direction: OUT - EndpointID: 8 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x89 -> Direction: IN - EndpointID: 9 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x03 bAlternateSetting: 0x00 bNumEndpoints: 0x02 bInterfaceClass: 0x07 -> This is a Printer USB Device Interface Class bInterfaceSubClass: 0x01 bInterfaceProtocol: 0x02 iInterface: 0x09 English (United States) "USB2.0 Faxout" ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x0A -> Direction: OUT - EndpointID: 10 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x8B -> Direction: IN - EndpointID: 11 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x03 bAlternateSetting: 0x01 bNumEndpoints: 0x02 bInterfaceClass: 0x07 -> This is a Printer USB Device Interface Class bInterfaceSubClass: 0x01 bInterfaceProtocol: 0x04 iInterface: 0x00 ===>HID Descriptor<=== bLength: 0x0A bDescriptorType: 0x21 bcdHID: 0x0101 bCountryCode: 0x00 bNumDescriptors: 0x04 bDescriptorType: 0x17 wDescriptorLength: 0x0000 bDescriptorType: 0x00 wDescriptorLength: 0x0507 bDescriptorType: 0x0A wDescriptorLength: 0x0002 bDescriptorType: 0x02 wDescriptorLength: 0x0700 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x0A -> Direction: OUT - EndpointID: 10 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x8B -> Direction: IN - EndpointID: 11 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x04 bAlternateSetting: 0x00 bNumEndpoints: 0x02 bInterfaceClass: 0xFF -> Interface Class Unknown to USBView bInterfaceSubClass: 0x01 bInterfaceProtocol: 0x00 iInterface: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x0C -> Direction: OUT - EndpointID: 12 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x8D -> Direction: IN - EndpointID: 13 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x04 bAlternateSetting: 0x01 bNumEndpoints: 0x02 bInterfaceClass: 0x07 -> This is a Printer USB Device Interface Class bInterfaceSubClass: 0x01 bInterfaceProtocol: 0x04 iInterface: 0x00 ===>HID Descriptor<=== bLength: 0x0A bDescriptorType: 0x21 bcdHID: 0x0101 bCountryCode: 0x00 bNumDescriptors: 0x04 bDescriptorType: 0x17 wDescriptorLength: 0x0000 bDescriptorType: 0x00 wDescriptorLength: 0x0507 bDescriptorType: 0x0C wDescriptorLength: 0x0002 bDescriptorType: 0x02 wDescriptorLength: 0x0700 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x0C -> Direction: OUT - EndpointID: 12 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x8D -> Direction: IN - EndpointID: 13 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x05 bAlternateSetting: 0x00 bNumEndpoints: 0x02 bInterfaceClass: 0xFF -> Interface Class Unknown to USBView bInterfaceSubClass: 0x01 bInterfaceProtocol: 0x00 iInterface: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x0E -> Direction: OUT - EndpointID: 14 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x8F -> Direction: IN - EndpointID: 15 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Interface Descriptor<=== bLength: 0x09 bDescriptorType: 0x04 bInterfaceNumber: 0x05 bAlternateSetting: 0x01 bNumEndpoints: 0x02 bInterfaceClass: 0x07 -> This is a Printer USB Device Interface Class bInterfaceSubClass: 0x01 bInterfaceProtocol: 0x04 iInterface: 0x00 ===>HID Descriptor<=== bLength: 0x0A bDescriptorType: 0x21 bcdHID: 0x0101 bCountryCode: 0x00 bNumDescriptors: 0x04 bDescriptorType: 0x17 wDescriptorLength: 0x0000 bDescriptorType: 0x00 wDescriptorLength: 0x0507 bDescriptorType: 0x0E wDescriptorLength: 0x0002 bDescriptorType: 0x02 wDescriptorLength: 0x0700 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x0E -> Direction: OUT - EndpointID: 14 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 ===>Endpoint Descriptor<=== bLength: 0x07 bDescriptorType: 0x05 bEndpointAddress: 0x8F -> Direction: IN - EndpointID: 15 bmAttributes: 0x02 -> Bulk Transfer Type wMaxPacketSize: 0x0200 = 0x200 max bytes bInterval: 0x00 [Port8] Is Port User Connectable: yes Is Port Debug Capable: no Companion Port Number: 4 Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&2cc4d715&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} Protocols Supported: USB 1.1: yes USB 2.0: yes USB 3.0: no ConnectionStatus: NoDeviceConnected Share this post Link to post Share on other sites
wic.support 31 Report post Posted August 16, 2022 You don't need to connect to the global internet to find the printer as long as VM and printer is in the same local network, your screenshot from WIC shows network connection via 192.168.1.128 IP, but not USB connection. Next thing to check is that generic windows driver called "USB printing support" is installed for the device in the device manager. Share this post Link to post Share on other sites
svnty 0 Report post Posted August 16, 2022 I can't open device manager Share this post Link to post Share on other sites
wic.support 31 Report post Posted August 16, 2022 Can you login under account that has administrator rights or create one if it is not available? This might be the actuall problem with low level access is not allowed for limited user account. Share this post Link to post Share on other sites
svnty 0 Report post Posted August 16, 2022 Windows says I am an administrator, maybe it's the ISO I downloaded that is locked? I downloade the ISO from uupdump, I'll download a fresh windows 10 from somewhere else and try again Share this post Link to post Share on other sites
sjane-ppp 0 Report post Posted December 14, 2022 Hi I have loaded the firmware for our Epson 2850 onto the printer but when I go to activate it on the Licence it will either not see the printer at all or just scroll and say not responding. I’ve tried on three computers and 2 different versions of the program that I have downloaded today and that was also from a few years ago. Any ideas? Thanm you Share this post Link to post Share on other sites
John_Admin 390 Report post Posted December 16, 2022 Reboot PC restart printer then run and give us screenshots Share this post Link to post Share on other sites
sjane-ppp 0 Report post Posted December 18, 2022 Hi John, I’ve tried 4 computers. Even used the older licence zip file O had from a few years ago. I used to have to do the firmware on one computer and licence on another one but now I can’t even do that. I have 8 printers I need to get up and running and stupidly got 8 keys with a jan 23 expiry as I thought I could get them all done in one day. pease help ASAP, even things i’ve done doesn’t work Share this post Link to post Share on other sites
John_Admin 390 Report post Posted December 18, 2022 Please follow step by step guide - https://www.2manuals.com/product_info.php?cPath=107&products_id=1958 Share this post Link to post Share on other sites
sjane-ppp 0 Report post Posted December 18, 2022 I’ve done all the steps multiple times plus have done this to over 50 printers previously so I’m not doing anything differently. The licence program just won’t work at all on this model (was working when we have the 2860 models but can’t get them now) Share this post Link to post Share on other sites
John_Admin 390 Report post Posted December 18, 2022 Reading failed -1 - that means you have uploaded firmware in Program Update Mode Please make it in Normal Mode - as mentioned in guide I gave you Share this post Link to post Share on other sites
