Anto 0 Report post Posted May 18 hi support, we had an error when we try to change the ip address after upgrading firmware on EPSON WF C5290; first of all, so when on upgrading progress at 98-99% it show error - but we close / ignore the error and check firmware version, it already change to the chipless firmware.. it seems to succeed on firmware upgrade, but when we plug on LAN cable and set the ip address to manual, the progress said successfully changed, but when go to ip menu, still show 0.0.0.0. I have been using chipless firmware since 2021, at that time we don't have this issue. Right now there are 2 units downgraded in late 2022 and 2023 with this firmware (CT14I9) that have the LAN connection issue. Please help. Regards, Anto WhatsApp Video 2023-05-18 at 2.37.51 PM.mp4 Share this post Link to post Share on other sites
wic.support 30 Report post Posted May 18 Good day. Please, describe your problem in more detail. How many printers do you have? Are they all use the same chipless firmware? Does the printer that didn't have this problem have a different version? Did you try to install the official firmware back and check if the problem is still there? Also, it seems that the embedded video is missing. Share this post Link to post Share on other sites
Anto 0 Report post Posted May 18 Hi support, I have 4 printers, I check fron history usage sheet, all are using same firmware. The issue because the printer LAN not working properly after chipless firmware installed, the printer not appear on the pc (windows) device list when we want to install the new printer. So we have to set the printer ip address manually as a static ip. Later will try to install the official firmware back and tell you the result. VID-20230518-WA0001.mp4 Share this post Link to post Share on other sites
Anto 0 Report post Posted May 18 Still unable to upload the video.. Below is the youtube link, pleaae check https://youtube.com/shorts/W1gRDOtL0ag Share this post Link to post Share on other sites
Anto 0 Report post Posted May 21 Hi support, I've tried the official firmware, and the lan can be detected. So the issue is from the chipless firmware. Please help. Regards, Anto Share this post Link to post Share on other sites
John_Admin 385 Report post Posted May 21 The only one chipless version is available Share this post Link to post Share on other sites
Anto 0 Report post Posted May 21 Hi support, Then please fix the issue / update the firmware so the LAN can work. Because if the LAN is not working, how can we use the printer, right? Or you have another solution? I've tried this updated firmware . But it has another issue, the power ON / Off issue Please help. Regards, Anto Share this post Link to post Share on other sites
John_Admin 385 Report post Posted May 21 We are working on this but с an not tell when it will be fixed or will be it fixed at all. Share this post Link to post Share on other sites
Anto 0 Report post Posted May 22 Noted John, Then for a while I'll stop buying this firmware, actually I still got 4 machine need to be updated to chipless, some are our own, some are customers. Will wait for a good news from you. IMHO should be easier to modify the latest original firmware rather than modify the old firmware, because the printer mainboard might be changed as well. Just my 2cents. Thanks & Regards, Anto Share this post Link to post Share on other sites
Anto 0 Report post Posted Wednesday at 02:17 AM hi John, Any update on this? Share this post Link to post Share on other sites
John_Admin 385 Report post Posted Wednesday at 06:10 AM no sorry Share this post Link to post Share on other sites
