Andrew_Printing 0 Report post Posted August 4, 2021 I've downloaded the new XP15000 software for the printer that I just purchased a couple days ago. I've set up the printer, and retried the firmware updater multiple times, but just gives me the error that the printer cannot be updated to the firmware. The only recommendations it says is to make sure the power is on and to ensure that it's connected via USB, etc. Share this post Link to post Share on other sites
wic.support 30 Report post Posted August 4, 2021 Good day. This is supposed to happen, please, read this first: https://forum.2manuals.com/index.php?/topic/80765-faq-_-how-to-update-and-activate-chipless-firmware-complete-guide Share this post Link to post Share on other sites
Andrew_Printing 0 Report post Posted August 5, 2021 Hi, Did read the full manual on how to activate it. It still doesn't download. I have the drivers from the main Epson website, Disabled automatic updating, have the WICreset and no processes are running, restarted the printer, and ran via USB & WiFi and still doesn't complete. Has the firmware not updated error still. Is this because I need to purchase the activation code first? Or what other troubleshooting steps do you recommend. Thanks. Share this post Link to post Share on other sites
John_Admin 388 Report post Posted August 5, 2021 What is your current firmware version? Share this post Link to post Share on other sites