Jeff Garcia 0 Report post Posted July 23, 2020 I have a XP241, I have adquired the unlock lincences, but it doen´t works. When I try to Activate Online, I receive a connection error, to verify usb port, firewall and internet connection. But its all ok. The firmware was already updated to the version MF07I3. I have tried first using the printer in setup mode, so I have found an answer regarding XP241, where you indicate to do it on normal mode, but it doesn´t works anyway. I have deleted all of other printers from my computer, including the XP241 drivers and reinstalled the 241 drivers. Tried to send the MF07I3 firmware by normal mode and config mode, changed the usb port, changed the usb cable... Share this post Link to post Share on other sites
John_Admin 390 Report post Posted July 24, 2020 We had server issue Try now please Share this post Link to post Share on other sites
Jeff Garcia 0 Report post Posted July 24, 2020 Thanks, John. It works fine now! Regards. Share this post Link to post Share on other sites
Jeff Garcia 0 Report post Posted September 15, 2020 I´m facing the same problem today. I have adquired 5 licences recently, used 4, but in the last one, I receive a connection error message, asking to verify usb port, firewall and internet connection. But its all ok. Share this post Link to post Share on other sites
Jeff Garcia 0 Report post Posted September 15, 2020 Order: 20129188 in attachment Share this post Link to post Share on other sites
wic.support 31 Report post Posted September 15, 2020 Post screenshot with the error clearly visible and verify that printer has correct firmware version. Share this post Link to post Share on other sites
Jeff Garcia 0 Report post Posted September 15, 2020 Follow 2 attachments. A Wic Reset Report and the Error Message. I´ve tried: - removed all printers and Epson programs; - reinstalled drivers from Epson.com - reseted the wifi connection (on printer), - tested in 2 different notebooks. Share this post Link to post Share on other sites
John_Admin 390 Report post Posted September 16, 2020 Give us first 5 letters of the key you are using now We will check that key Share this post Link to post Share on other sites
Jeff Garcia 0 Report post Posted September 16, 2020 Thanks, John. 5 first letters:: B8FXB-9 Share this post Link to post Share on other sites
John_Admin 390 Report post Posted September 16, 2020 B8FXB-92HFY-K7VK9-PWB62-94R76: Date of use: 2020/9/7 IP address: 177.42.226.238 Port: 51351 Printer model: XP235 Printer serial number: W2GK034955 Mac address: 44:D2:44:A7:8D:22 So you have already used this key on one printer You can't use it on other printer Share this post Link to post Share on other sites
Jeff Garcia 0 Report post Posted September 16, 2020 My apologize. I was right that it woldn´t been used yet. Thaks. Share this post Link to post Share on other sites
